Configuring the Oracle Service Cloud app

Important: Oracle Service Cloud is now known as Oracle B2C Service. This change in name may not immediately reflect everywhere in the Oracle Eloqua user interface.

You can configure the Oracle Service Cloud app after installation.

To configure the Service Cloud app:

  1. Navigate to Settings An image of the Settings menu icon, which is represented by a black cog. > Apps, under the Platform Extensions section).

  2. Select the Oracle Service Cloud app.

  3. Click Configure An image of the Settings menu icon, which is represented by a black cog..

    Warning: Selecting Reinstall An image of the Reinstall icon, which is represented by an arrow pointing down towards a horizontal line. will force you to go through the entire configuration process again. The app will be unavailable for all users during the reinstall.

  4. Complete Oracle Service Cloud Authentication

    • Enter your Oracle B2C Service credentials and service URL.

      Note: The format of the service URL is:
      https://<host_name>/services/soap/connect/soap
      Where <host_name> and needs to be replaced with appropriate value.

    • Click Test Credentials to validate.

  5. Complete Queries Setup:
    • Click New.
    • Specify a Name.
    • Specify ROQL query parameters.
    • Click Test Query to validate.
    • Repeat the Queries Setup to create multiple queries, if desired.
  6. Specify Fields to match between Eloqua and RightNow. Email address is recommended.
  7. Click Save.

Learn more

Installing the Oracle Service Cloud app

Oracle Service Cloud app

Oracle Eloqua AppCloud apps