Creating contacts

You can create a record for a single contact in your marketing database by entering the contact's data in the New Contact window (as outlined below), or you can upload data for multiple contacts at once using the contact upload wizard.

Important: You will receive a validation error when attempting to update to a contact with non-breaking spaces in their email address. When notified of the error, please update the email address as it is invalid and contacts with these email addresses will not be able to be re-saved, included in data imports or have forms and emails submitted to them.

To add a single contact:

  1. Navigate to Audience An image of the Audience icon., then click Contacts.
  2. Click New.
  3. Under the Field Details tab, select a contact view option from the drop-down list in the upper-left corner of the window.

    An image of the drop-down list under the Field Details tab.

    Note: Contact views can be created and edited by an administrator. Learn more about creating contact views.

  4. Enter the values for each field in the view, then click Create. The fields to configure vary depending on the selected contact view.

    An image of the New Contact window.

    The new contact is added to Eloqua.

  5. (Optional) You can also click the other tabs in the window to check or add information for this contact. Learn more about these other tabs.
  6. Click Save to update the contact record with the new information.


  • You may not be able to enter data in some fields (for example, Date Created and Date Modified) because the values are drawn from system functions.
  • If values are entered in a Date/Time or Numeric field (according to data type), then the format of the values entered must correspond to the allowable formats set in your application. Furthermore, the value will be changed in the field to the default format used in the database (for example, for a Date/Time: yyyy-MM-dd HH:mm:ss, with HH:mm:ss set to "00:00:00" if no values are entered). Contact your Customer Administrator if you need more information.

Learn more

Uploading contacts