Disabling email tracking

When your email assets are configured to track email opens, Oracle Eloqua matches the email open activity with a contact record to allow you to track engagement. If there is no open record in Oracle Eloqua for the user who opened the email, Oracle Eloqua uses clickthroughs to "assume an email open" for email open tracking.

Email tracking is enabled by default. You can turn off tracking for an individual email. Only turn off this setting if you do not want to track email metrics for the email and do not want to be able to report on the email's performance.

To disable tracking for an email:

  1. Navigate to Assets An image of the Assets icon, which is represented by a black pencil., then click Emails.
  2. Open an existing email or create a new one.
  3. Choose an option:
    • If you are using the Design Editor, click An image of the Settings icon and click Enable Eloqua Email Tracking to turn off the setting.

      Important: The Classic Design Editor is sunset, and all classic assets are in view-only mode. Users can create and edit emails and landing pages with the Design Editor or Source Editor. Learn More.

    • If you are using the Source Editor, click Actions, then click Settings. Clear the Enable Email Tracking check box.

  4. Save your changes.

Oracle Eloqua tracks and stores the following automatic engagement metrics separately from those generated by an actual email contact:

  • Auto-opens and clicks by email scanning tools
  • Apple email privacy auto-opens

Learn more

Calculating email opens

Email settings