Disabling email tracking
When your email assets are configured to track email opens, Oracle Eloqua matches the email open activity with a contact record to allow you to track engagement. If there is no open record in Oracle Eloqua for the user who opened the email, Oracle Eloqua uses clickthroughs to "assume an email open" for email open tracking.
Email tracking is enabled by default. You can turn off tracking for an individual email. Only turn off this setting if you do not want to track email metrics for the email and do not want to be able to report on the email's performance.
To disable tracking for an email:
- Navigate to Assets , then click Emails.
- Open an existing email or create a new one.
- Choose an option:
- If you are using the Design Editor, click and click Enable Eloqua Email Tracking to turn off the setting.
If you are using the Source Editor, click Actions, then click Settings. Clear the Enable Email Tracking check box.
- Save your changes.