Embedding Profiler into Oracle B2C Service

Important: Oracle Service Cloud is now known as Oracle B2C Service. This change in name may not immediately reflect everywhere in the Oracle Eloqua user interface.

With Profiler, you're able to view the contact details for a potential customer, their activities, lead score, and so on. By embedding Profiler into your Oracle B2C Service workspace, you can get activity and lead score context for a customer or prospect—before, while, or after you speak with them. In this way, Profiler can assist in preparing yourself for customer communications.

Prerequisites:

  • In Oracle Eloqua, build an allowlist of the domains that will be hosting embedded Profiler pages. Learn how to configure Profiler.

  • Determine the Oracle Eloqua login URL you want to use. You can use the simplified login URL or a specific legacy URL based on the desired login method. Learn more. The steps below assume you are using the simplified login URL.

To embed Profiler into Oracle B2C Service:

  1. Log in to your B2C Service service console with your Administrator credentials.
  2. Click Navigation > Configuration.
  3. Click Application Appearance then double-click Workspaces / Workflows.
  4. Create a new workspace or open an existing one.

    Tip: Ensure that the workspace you create or select has a relationship with contacts, for example, a contact workspace or incident workspace.

  5. (Optional) Right-click on a tab, and click Add Tab After or Add Tab Before.

    Add Tab After option

  6. (Optional) Double-click on the new tab, and click Text in the Design tab.

    Text drop-down

  7. (Optional) Rename your tab to Profiler.
  8. Open the Insert Control tab at the top of the page, then click Browser and drag it to the design space for your tab.
  9. Click the browser control to select it.

    Mouse hovering over Browser Control

  10. Open the Design tab at the top of the page.
  11. In the Options section of the Design tab, click URL , and enter the simplified login URL:

    https://login.eloqua.com/siteLogin?SiteName={CompanyName}&ReturnUrl=/apps/embed/salesTools/profiler?emailAddress=$contact.email.addr

    To use the legacy URLs, replace the URL value above with the Legacy login URLs

  12. Check the Send URL as Post Data and Open Pop-ups in New Browser Control check boxes.
  13. Click Save.

    Profiler is now embedded within the context of your workspace in an iframe.

Learn more

Profiler integration

Oracle Service Cloud app

B2C Service, link, URL, embed, Profiler, workspace, browser, direct, auto-login, SAML