Disabling programs

After you activate a program, you might need to make changes or stop the program. You can disable the program by pausing it or deactivating it.

  • Pausing the program suspends the program activity temporarily. When a program is paused, contacts and custom objects will still enter the listener steps but do not move through the program until the program is resumed. Pausing is intended to be temporary. If you do not resume the program within a week, the program moves back to the DRAFT state, and any contacts or custom objects that were queued are removed from the program.
  • Deactivating the program stops program activity all together. When you disable a program, contacts can no longer enter the program. If you no longer need the program, you can also delete it.

To disable a program:

  1. Navigate to Orchestration An image of the Orchestration icon., then click Programs.
  2. Open a program, or create a new one.

  3. Do one of the following:

    • To temporarily pause the program, click Pause. The program status changes to PAUSED. To activate the program again, click Resume.

      Note: If you did not create the program, a notification email is sent to the creator about the state change. The creator will also receive a notification if the program is not resumed within a week.

    • To deactivate the program, click Deactivate. The program status changes to DRAFT. To activate the program again, click Activate.

Learn more

Activating programs

Program Canvas