Activating programs

After you activate a program, the canvas shows you how many contacts are at each stage of your program. The counts shown change whenever you open or refresh the program. If your program uses a segment as a data source, you can also see the number of contacts that successfully entered the program from a segment. For more information, see Tracking segment members in campaigns or programs.

An image of active program tracking icons.

1. The number of contacts that have entered the so far | 2. The number of contacts currently in the step

Before you begin:

  • Resolve any draft errors and ensure program steps are configured. See Program Canvas steps for more information.

To activate a program:

  1. Navigate to Orchestration An image of the Orchestration icon., then click Programs.
  2. Open a program, or create a new one.

  3. Click Activate.

    The program status changes to ACTIVE.

  4. Choose an option:
    • To view where contacts or custom objects are in the program, click Refresh. You will see a number next to the program steps indicating the number of contacts or custom objects currently in a step. You'll also see a count of segment members that have entered a program so far if you program uses a segment.
    • To view more information about the counts, double-click the number. See Tracking segment members in campaigns or programs and Viewing the step members report for more information.

      An image of a step with a contact count. The image is highlighting where to double-click to see the step members report.An image showing the number of contacts that have entered the segment step so far

    • To disable the program, you can pause it or deactivate it.

Related

Disabling programs

Operational reports for programs

Program Canvas

Tracking segment members in campaigns or programs