Operational reports for programs

After you activate a program, operational reports provide you with information about your program and what it has processed. Operational reports only contain data for the last 3 months and can be used to spot-check your program or to troubleshoot any issues.

To view operational reports, from the program canvas, click Operational Reports An image of the Reports icon..

The following operational reports are available:

  • Program Audit Report: Shows audit information about the program (when the program was created, changed, activated, etc.) and the associated user who performed an action.
  • Program Bypass Report: Shows information about contacts that could have entered the program more than once and at which point they would have entered the program.
  • Program Entry Report: Shows how and when contacts entered the program.
  • Program Exit Report: Shows how and when contacts exited the program.

The following reports are also available when you click the appropriate step icons:

Program Audit Report

The program audit provides a history of a program's creation, modification, activation, or deactivation. The audit is useful for tracking Oracle Eloqua program activity and ensures transparency among users on your team.

For each event in the audit, you can view the date that the event occurred, the action that was performed (created, edited, and so on), and the user that caused the event.

Program Exit Report

The program exit report shows how and when contacts exited a program. The report details the following information:

  • Exit Date: The exact date when the contact leaves the program.
  • Email Address: The contact's email address as it is populated in the Email Address contact field.
  • First Name: The contact's first name as populated in the First Name contact field.
  • Last Name: The contact's last name as it is populated in the Last Name contact field.
  • Program Step Name: The name of the program step where the contact exited the program.
  • Program Step Type: The type of the program step where the contact exited the program.
  • Exit Type: The way in which the contact exited a program. Possible values include:

    • Removed by user: The contact was removed from the program by a user.
    • Contact was deleted: The contact was deleted.
    • Finished program: The contact successfully reached the end of the program.

Program Entry Report

The program entry report shows how and when contacts entered a program. The report details the following information:

  • Entry Date: The exact date when the contact entered into the program.
  • Email Address: The contact's email address as it is populated in the Email Address contact field.
  • First Name: The contact's first name as populated in the First Name contact field.
  • Last Name: The contact's last name as it is populated in the Last Name contact field.
  • Program Step Name: The step name that received and processed the contact data.
  • Program Step Type: The type of step that received and process the contact data.
  • Entry Type: The source of the contact data. For example, added from segment or from a form processing step.

Program Bypass Report

A program can be configured to prevent a contact from entering the program more than once. If this is the case, you can use the bypass report to see which contacts could have entered the program more than once and at which point they would have entered into the program.

The report details the following information:

  • Bypass Date: The exact date when the contact was introduced to the program at a data entry point, but was not processed by the program.
  • Email Address: The contact's email address as it is populated in the Email Address contact field.
  • First Name: The contact's first name as populated in the First Name contact field.
  • Last Name: The contact's last name as it is populated in the Last Name contact field.
  • Program Step Name: The step name that would have received and processed the contact data, if it had been allowed to enter the program.
  • Program Step Type: The type of step that would have received and process the contact data, if it had been allowed to enter the program.
  • Entry Type: The source of the contact that would have entered the program. For example, added from segment or from a form processing step.

Related

Exporting program entry, exit, or pending members reports

Creating programs

Program Canvas

Tracking segment members in campaigns or programs