Tracking segment members in campaigns or programs
From the program canvas or campaign canvas, you can view the contacts that entered a campaign or program from a segment or view all the contacts that entered the campaign or program from a segment.
|When a campaign or program is in the Draft or Scheduled state, you can see the number of contacts that are currently in that segment.
The number of contacts is taken from the latest successful calculation of the segment's count by the same user. The segment's count recalculation can be triggered either explicitly by pressing Refresh Count or saving the segment. If a segment is used in campaign or program, ensure the segment is saved and the new count displayed after any changes to segment structure. Otherwise the number of contacts displayed on campaign or program can be outdated (for example, showing the number before the changes).
Before you activate a campaign or program, this segment count can change if the number of contacts in the segment changes.
|When a campaign or program is Active you can see how many segment members have entered the segment step so far. This number is different than the total segment count you saw earlier in the Draft state. As more contacts flow from the segment through the workflow, the segment count changes.
|When a campaign is Active and contacts begin moving through the campaign or program workflow, you can see the number of contacts that are resting or being processed in each step. The count changes in real-time as contacts move through the step.