Configuring the SMS module

Important: This feature is only available if your organization has purchased SMS services. Please contact your account manager for additional information and pricing.

After you have purchased the SMS module for Oracle Eloqua and it has been provisioned for your instance, you will must complete final configuration steps.

The Oracle Eloqua SMS module uses OAuth capabilities provided by Oracle Identity Cloud Service to connect and authenticate SMS services. Before you can use the SMS channel and begin sending SMS messages, you must configure the OAuth connection.

Important: The SMS module should only be configured only after you have been informed by your Oracle point of contact to do so.

Configuring the SMS connection involves the following steps:

Step Description

Step 1- Retrieving Oracle Identity parameters

Login to your Oracle Cloud Account and retrieve the Oracle Identity Cloud Service (IDCS) base URL, client ID and client secret.

This must be completed by your Oracle Cloud Account administrator or service administrator.

Configuring the SMS connection

Login to Oracle Eloqua and configure the SMS connection using the information you gathered.

This must be completed by an Oracle Eloqua administrator.

Step 1- Retrieving Oracle Identity parameters

You must retrieve the following Oracle Identity parameters from Oracle Identity Cloud Servi (IDCS): 

  • Client ID
  • Client secret
  • Base URL

By Whom:

  • An Oracle Cloud Account administrator or service administrator must complete this task.

How To - retrieve your Identity Cloud parameters:

  1. Login to your Oracle Cloud Account. The login URL, account name, and user name were sent in your welcome email. Otherwise, browse directly to https://www.oracle.com/cloud/sign-in.html.
  2. After logging in, verify you were directed to the Applications home console, and that your tenancy shows at the top left.

  3. Expand the hamburger menu in the top left corner, then scroll down to Identity & Security menu, click it to expose all options on the right pane. In the Identity section, click Domains. The Domain List page opens.

  4. From the list of domains click OracleIdentityCloudService. The domain details page opens.

  5. Copy the Domain URL from the Details page that opened in the previous step.
  6. From the same dashboard, click Oracle cloud services tab. The Oracle cloud services list page opens.
  7. Click on the service named CXMARKETINGAUTO_&ltAccountName&gt, where &ltAccountName> is the name of your SMS account. Service dashboard opens.
  8. Click the OAuth configuration tab and copy
    • Client ID from the General Information section
    • Client Secret from the Client secret section

After you finish: Use the copied URL, client ID and client secret to complete the connection configuration in Oracle Eloqua. Learn more.

Configuring the SMS connection

After your Oracle Cloud Account administrator or service administrator retrieved the IDCS Identity parameters, you can configure the SMS connection in Oracle Eloqua.

Before you begin:

  • Retrieve your Oracle Identity parameters from your Oracle Cloud Account. You need the client ID, client secret, and base URL. Learn more.

To configure the SMS connection, complete the following steps:

  1. Navigate to SettingsAn image of the Settings menu icon, which is represented by a black cog., then click Security.
  2. Click SMS Configuration.

  3. Enter the client ID, client secret and base URL and click Save. Learn more.
  4. Click Check SMS Connection to verify the connection.

Learn more

SMS overview