Deleting user accounts

You can choose to delete or disable user accounts. Deleting is permanent and after deleting an account, it can't be undone. Disabling prevents the user for logging in but keeps the user account in Oracle Eloqua.

You cannot delete a user account associated to active campaigns, programs, or that has other asset dependencies. In addition, disabling the account will impact these dependencies.

Choose from the following to learn more:

• Deleting user accounts

• Disabling a user account

Deleting user accounts

Before you delete a user account, Oracle Eloqua runs a dependency check. If the account has any dependencies, you must resolve them before you can delete the account. If you cannot resolve the dependencies, you can still prevent the user from accessing Oracle Eloqua by disabling the user account.

Oracle Eloqua retains the login information and signature fields from deleted user accounts. If you reactivate the user account, you can recover this retained information.

To delete a user account:

Note: To reactivate a deleted users, input their exact user name into the matching field. Because Oracle Eloqua retains user information, it is integral each user has a unique user name. A pop-up window will appear asking if you would like to reactivate the user when an old user name is input.

Select yes if you would like to reactivate, then continue with the steps below.

1. Click Settings .
2. Click Users in the Users and Security area.
3. Locate the user account you want to delete.
4. Click the drop-down arrow next to the user, then click Delete User.

   

5. Click OK.

   If the dependency check is successful, the user account is deleted.

Disabling a user account

Instead of deleting a user account, you can disable the user account. This prevents the user from accessing Oracle Eloqua but retains all of the account settings. This makes it easy to reactivate the account later.

Before you begin:

• Disabling a user account impacts the following:

  • Installed apps - any apps that were installed by the user account will stop processing contacts. You can reinstall the apps using a different user account. Learn more.

  • Campaigns - any active campaigns that are running as the user account will stop processing contacts or adding contacts. You can deactivate and re-activate the campaigns using a different user account.

  • Programs - any active programs will stop processing contacts or contacts. You can deactivate and re-activate programs using a different user account.

• Oracle Eloqua Insight agents are not impacted when you disable a user account.

To disable a user account:

1. Click Settings.
2. Click Users in the Users and Security area.
3. Locate the user account you want to delete.
4. Click the drop-down arrow next to the user, then click Disable User.
5. Click OK.

After disabling the user account, you can use the Enable User option to activate the user account again.

Learn more

Editing user accounts

Creating individual users