Deleting user accounts

Before you delete a user account, Oracle Eloqua runs a dependency check to verify if the user account has any dependencies on an asset. If the account has any dependencies, then the Dependency Check window opens, and you must resolve them. If you cannot resolve the dependencies, you can still prevent the user from accessing Oracle Eloqua by disabling the user account.

Oracle Eloqua retains the login information and signature fields from deleted user accounts. If you reactivate the user account, you can recover this retained information.

To delete a user account:

Note: To reactivate a deleted users, input their exact user name into the matching field. Because Oracle Eloqua retains user information, it is integral each user has a unique user name. A pop-up window will appear asking if you would like to reactivate the user when an old user name is input.

Select yes if you would like to reactivate, then continue with the steps below.

  1. Click Settings An image of the Settings menu icon, which is represented by a black cog..
  2. Click Users in the Users and Security area.
  3. Locate the user account you want to delete.
  4. Click the drop-down arrow next to the user, then click Delete User.

    An image of a user's shortcut menu with Delete User highlighted.

  5. Click OK.

    If the dependency check is successful, the user account is deleted.

Disabling a user account

Instead of deleting a user account, you can disable the user account. This prevents the user from accessing Oracle Eloqua but retains all of the account settings. This makes it easy to reactivate the account later.

To disable a user account:

  1. Click SettingsAn image of the Settings menu icon, which is represented by a black cog..
  2. Click Users in the Users and Security area.
  3. Locate the user account you want to delete.
  4. Click the drop-down arrow next to the user, then click Disable User.
  5. Click OK.

After disabling the user account, you can use the Enable User option to activate the user account again.

Learn more

Editing user accounts

Creating individual users