Add new SSL certificates

After the conversion to a branded domain is complete, you can use SSL Certificates page to add your SSL certificates.

To add an SSL Certificate:

  1. Click from any page in Responsys Express.
  2. Use the search to find the Settings option, or click Settings from the menu.

    You'll be redirected to the Settings page.

  3. Click Configuration > SSL Certificates from the left-hand navigation menu.
  4. Click + beside the domain. The provisioning status should be in Not configured status

    The Configure Certificate panel opens.

  5. Enter the details for the Certificate Signing Request (CSR).

    Note: The SSL Certificate Contact Information is visible in SSL Cert when viewed in browser. The information must match the contact information of your base domain. For example, if your sub-domain is news.example.com, the contact information (city, state, etc.) must match the information that is configured for example.com. Check with your IT resource for this information. In most cases, the information matches your company’s corporate contact details.

  6. Specify the following:
    • Country code—the ISO-2 country code of the country where your organization is legally registered.
    • State or Province Name—the name of the state or province where your organization is located. Do not abbreviate the name.
    • Locality or City Name—the name of the city where your organization is registered/located. Do not abbreviate the name.
    • Organization Name—the legal name of your organization. Include suffixes such as Inc, Corp, or LLC. Do not abbreviate the name.
    • Organization unit name— the DBA name of your organization, if applicable.
    • SSL contact email address—optional.
  7. Click Submit.

    Once the CSR has been generated, you’ll be able to download it and upload certificates and trust chains.

  8. From the Actions column, choose Download CSR to download the CSR.
  9. Using the downloaded CSR, purchase the SSL certificate from your preferred SSL certificate vendor.

    Important: When purchasing the SSL certificate, we strongly recommend that you purchase an Extended Validated (EV SSL) or an Organization Validated (OV SSL) certificate.

  10. After you have the SSL certificate, return to the SSL Certificates page in Responsys Express.
  11. From the Actions column, select Upload Certificates for the row you added in the previous steps.
  12. Browse to the SSL certificates on your system, and then click Upload.

    All of the uploaded files are displayed as a list.

    After the SSL certificate is successfully installed, an email notification is sent to the instance administrator and the optional SSL contact email address. The status also changes to Active, and the certificate expiration date is shown in the list.

Learn more

Settings

Renew existing SSL certificates

Manage SSL certificates

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