Renew existing SSL certificates
You can use the SSL Certificates page to renew SSL certificates for your domains.
Important: Plan to upload your new SSL certificate at least 5 business days before its expiration date. After you upload, it takes Oracle about 5 business days to install the SSL certificate for your instance.
To add an SSL Certificate:
- Click
from any page in Responsys Express. - Use the search to find the Settings option, or click Settings from the menu.
You'll be redirected to the Settings page.
- Click Configuration > SSL Certificates from the left-hand navigation menu.
The page shows you the SSL installed and the Expiration Date column shows the expiration date in the user's time zone. This date is important because your new SSL will need to be installed by that date.
- In the Actions column, click
> Renew Certificate beside the domain. - Enter the details for the Certificate Signing Request (CSR).
Note: The SSL Certificate Contact Information is visible in SSL Cert when viewed in browser. The information must match the contact information of your base domain. For example, if your sub-domain is
news.example.com, the contact information (city, state, etc.) must match the information that is configured forexample.com. Check with your IT resource for this information. In most cases, the information matches your company’s corporate contact details. - Make any changes needed to the contact information. Do NOT change the domain information.
- Country code—the ISO-2 country code of the country where your organization is legally registered.
- State or Provence Name—the name of the state or province where your organization is located. Do not abbreviate the name.
- Locality or City Name—the name of the city where your organization is registered/located. Do not abbreviate the name.
- Organization Name—the legal name of your organization. Include suffixes such as Inc, Corp, or LLC. Do not abbreviate the name.
- Organization unit name— the DBA name of your organization, if applicable.
- SSL contact email address—optional.
- Click Submit.
- From the Actions column, choose > Download CSR to download the CSR.
- Using the downloaded CSR, purchase the SSL certificate from your preferred SSL certificate vendor.
Important: When purchasing the SSL certificate, we strongly recommend that you purchase an Extended Validated (EV SSL) or an Organization Validated (OV SSL) certificate.
- After you have the SSL certificate, return to the SSL Certificates page in Responsys Express.
- From the Actions column, select Upload Certificates for the row you added in the previous steps.
- Browse to the SSL certificates on your system, and then click Upload.
On the SSL Certificates page, you will see the status change from New to Processing. The process to install the SSL certificate will take 3-5 business days.
After the SSL certificate is successfully installed, an email notification is sent to the administrator and the optional SSL contact email address. The status also changes to Active, and the certificate expiration date is shown in the list.
Next steps