Missing Acknowledgment
No Acknowledgment Sent When Response Form Submitted
The term acknowledgment refers to either the display of a document or the redirection of the recipient's browser to a given URL. Because one or the other of these must be specified with your form, the fact that no acknowledgment is going out indicates one of several errors:
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Rules are not associated with this form
When you create a rule, you must associate it with some form document. So either a rule was never generated for this document, or the wrong form was specified when the rule was created.
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Form is not associated with any rules
When you create a form, you indicate which rules (if any) are to be applied to that form's response. The available rules are listed, and you check them off in the order in which they're to be applied to the form. If you omitted selecting the rules, nothing will happen when the form is submitted.
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No associated rules are being triggered by form
If you have one or more rules associated with the form, none of the rules might be applicable to the particular values in the submitted form. Review your rules to ensure their accuracy.
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Rules are being applied in wrong order
In the case of multiple rules associated with one form, the ordering of rules can be significant. A general rule (such as "Quantity greater than 0") being tested before a more specific rule (such as "Quantity greater than 100") will prevent the more specific rule from ever being tested. If rules are not ordered correctly, a rule that you think applies actually may not be triggered, and the wrong acknowledgment will occur.
To change rule order, click
next to the affected campaign name on the Folders page, and select Edit. Uncheck and recheck rules to get them in the desired order.