7 Troubleshooting
When I log in, Oracle NetSuite Analytics Warehouse doesn't load properly.
When you log out, be sure to close all Oracle NetSuite Analytics Warehouse sessions and close your browser before logging in as another user. You can have one session of Oracle NetSuite Analytics Warehouse open at a time within the same browser.
I see a performance decrease when using Mozilla Firefox.
If you use Mozilla Firefox and notice a decrease in the performance of the cloud service, then ensure that the Remember History option is enabled. When Firefox is set to not remember the history of visited pages, then web content caching is also disabled, which greatly affects the performance of the service. See Firefox documentation for details on setting this option.
I can’t access a particular analysis, dashboard, or project.
You attempt to display an analysis, dashboard, or project and find that you don’t have access.
Typically you can’t access an analysis, dashboard, or project if you lack the appropriate permissions or application role for accessing it. Contact the owner of the analysis, dashboard, or project or your administrator for assistance in obtaining the proper permissions or application role.
The analysis or project is running very slowly.
You attempt to run an analysis or project and find that it takes a long time.
Various underlying circumstances can cause an analysis or project to run slowly. Contact your administrator and ask that he review log files associated with the analysis or project. After reviewing the log files with the administrator, make the appropriate adjustments in the analysis or project.