Data Control

Following the expiration or termination of the OpenAir Service, data is deleted from all live and non-live environments after six months of the account cancellation date.

OpenAir provides customers with the option to allow authorized support employees to access a backup copy of the customer account in a sandbox environment to investigate cases submitted by the customer. This is used for troubleshooting complex cases, and the related sandbox environment is deleted after 30 days of inactivity, if not sooner.