Availability
OpenAir Service Level Commitment guarantees a 99.5% uptime (outside of scheduled service windows) for the OpenAir production applications for all customers.
The following site may be used to check the OpenAir system status at any time: https://status.openair.com. This site is available even if the OpenAir web application is experiencing a service interruption or downtime.
All OpenAir accounts in all environments are hosted in Oracle Cloud Infrastructure (OCI). For more information about OCI, see https://cloud.oracle.com/iaas/architecture. In OCI, data is backed up using the OCI Gold policy.
A secondary data center in California provides disaster recovery and failover capabilities should the primary data center become non-operational. The secondary data center will eventually replaced by another region in OCI.
OpenAir has an SSAE 18 (SOC1/SOC2)/ISAE 3402 Type II audit conducted annually and a report prepared by an accredited third-party external auditor. The report contains information about policies, procedures, and controls relevant to data backups, offsite storage, restore, system availability, and uptime. A copy of the report can be provided to customers on request.
You can use NetSuite Account Center to request the audit report. See NetSuite Account Center.
For reference, see the Service level commitment for the OpenAir Service, the Terms of Services and Oracle Cloud Services Contracts.