Use 2023.1 communication endpoint
OpenAir supports NetSuite 2020.1 and 2023.1 communication endpoints.
Check the Use 2023.1 communication endpoint box to use the NetSuite 2023.1 communication endpoint. Otherwise, OpenAir NetSuite Connector uses the NetSuite 2020.1 endpoint by default.
After you change this setting and save the form, click the Tips menu icon and click Synchronize NetSuite custom fields.
The NetSuite 2016.2 communication endpoint is available without support until the NetSuite 2023.2 release, at which point it will be retired. See Support for Existing WSDL Versions (external link to NetSuite SuiteAnswers | Answer ID: 10817).
The NetSuite 2016.2 communication endpoint can no longer be used for the NetSuite <> OpenAir integration, and the New NetSuite Connector UI is required to use OpenAir NetSuite Connector with the NetSuite 2020.1 communication endpoint.