1. Optional Features
  2. Security
  3. Password Security Questions

Password Security Questions

Security questions are used to verify the identity of a user to reset a password and regain access to OpenAir.

After this optional feature is enabled, new account users must set up security questions the first time they sign in to OpenAir and existing account users must set up security questions when they change your password.

After a user sets up security questions in OpenAir they can reset their password or unlock their user account without the intervention of an account administrator. To reset a password or unlock a user account, the user can click the Reset password or unlock account link on the OpenAir sign-in page and enter their Company ID, User ID and email address. If these details are verified, the user must answer a security challenge. If all questions are answered correctly, OpenAir sends a temporary password to the users’s email address.

This feature reduces some of the administrative burden associated with unlocking user accounts.

For more information about using the Password Security Questions feature, see Setting Up Security Questions and Resetting Your OpenAir Password.

Note:

Review the following guidelines:

  • If you require answers to the security questions to have a minimum lengths, ask OpenAir Customer Support to change the minimum number of characters each answer must contain.

  • System emails are disabled by default on sandbox accounts. The Forgot your password or ID? and Reset password or unlock account links can only be used on production accounts.

To enable this feature, contact OpenAir Customer Support.