Running the OpenAir Exchange Integration

After you set up the OpenAir <> Exchange integration, you can run OpenAir Exchange Engine to export task assignments, bookings, and time off requests (schedule requests) from OpenAir to Exchange user mailboxes as calendar events and import calendar events from Exchange user mailboxes to OpenAir as bookings if the bidirectional integration is enabled.

If you use OpenAir Exchange Manager 5.0 or later version, you can run OpenAir Exchange Engine as a Windows service. See Running OpenAir Exchange Engine as a Windows Service.

Important:

You should not use Task Scheduler to run OpenAir Exchange Manager 4.0 or later version.

OpenAir Exchange Engine uses the following process:

1. OpenAir Exchange Engine checks for new information in OpenAir and fetches all new information from OpenAir if found.

2. OpenAir Exchange Engine sends the new information from OpenAir to Exchange.

3. OpenAir Exchange Engine waits for a response from Exchange and updates OpenAir with the information received.

You can view console logs to check the status of your OpenAir <> Exchange integration at any time. See Viewing Console Logs for the OpenAir Exchange Integration.

Running OpenAir Exchange Engine

To run OpenAir Exchange Engine you must have:

• Administrator role in Windows or Windows Server.

• Read and write access to all Exchange user mailboxes the integration is configured to export to and import from

To run OpenAir Exchange Engine:

1. Launch OpenAir Exchange Setup. To do so, do one of the following:

   • Go to the application installation directory (the default installation directory is C:\Program Files (x86)\OpenAir\ExchangeManager). Click OpenAirExchangeEngine.exe.

   • Go to the Windows start menu, scroll down to OpenAir Exchange Manager, expand the program folder and click Start Engine.

     

   A command line window opens and runs the OpenAir Exchange Engine as it has been configured. See Setting Up the OpenAir Exchange Integration.

2. OpenAir Exchange Engine runs continuously in the background after you launch it. To stop OpenAir Exchange Engine, go to the Windows start menu, scroll down to OpenAir Exchange Manager, expand the program folder and click Stop Engine.

Running OpenAir Exchange Engine as a Windows Service

If you use OpenAir Exchange Manager 5.0 or later version, you can run OpenAir Exchange Engine as a Windows service.

To run OpenAir Exchange Engine as a Windows service

1. Launch the OpenAir Exchange Tray Monitor. To do so, do one of the following:

   • Go to the application installation directory (the default installation directory is C:\Program Files (x86)\OpenAir\ExchangeManager). Click OpenAirExchangeTrayMonitor.exe.

   • Go to the Windows start menu, scroll down to OpenAir Exchange Manager, expand the program folder and click Tray Monitor.

     

2. Go to the taskbar system tray, locate and the right-click the OpenAir Exchange Tray Monitor icon and click Install Service.

   

3. After the service installation completes, right-click the OpenAir Exchange Tray Monitor icon and click Start Service or Stop Service to control the service, or click Stats to open the OpenAir Exchange Monitor window and review the status and activity of the OpenAir Exchange Windows service.

   

When OpenAir Exchange Manager 5.0 or later is installed, the following shortcuts are available from the Windows start menu:

• OpenAir Exchange Manager — Opens the Exchange Manager interface

• Start Engine — Runs the OpenAir Exchange Engine in the background

• Stop Engine — Stops the OpenAir Exchange Engine

• Show console logs for Engine – Opens a log file which describes Exchange Engine’s current progress if running, or a notification that it is not currently running.

• Tray Monitor — Starts the taskbar System Tray utility to control and monitor the OpenAir Exchange Engine Windows service.

Viewing Console Logs for the OpenAir Exchange Integration

You can view console logs to check the status of your OpenAir <> Exchange integration at any time and audit changes to the integration configuration.

Two logs are available for the

• The Configuration log lists all setup and configuration actions performed using OpenAir Exchange Setup (OpenAirExchange.log).

• The Engine log lists all OpenAir Exchange Engine actions with dates and times. (OpenAirExchangeEngine.log).

You should attach a copy of both log files when contacting OpenAir Customer Support to report an issue with OpenAir Exchange Manager. See Troubleshooting Exchange Integration Manager.

To view console logs for the OpenAir <> Exchange integration:

1. Do one of the following:

   • Go to the application installation directory (the default installation directory is C:\Program Files (x86)\OpenAir\ExchangeManager) and double-click the log file to open it in your default text editor.

   • Go to the Windows start menu, scroll down to OpenAir Exchange Manager, expand the program folder and click Show console logs for Engine to view the Engine log.

     

   • In OpenAir Exchange Setup, go to Help > Display Log > [Choose the log].

   • Right-click the OpenAir Exchange Tray Monitor icon and click Log to view the Engine log.