Troubleshooting Exchange Integration Manager
The first step in troubleshooting is to ensure that you have installed the latest version of the OpenAir Exchange Manager so that you have the most recent enhancements, fixes, and features. Refer to Installing, Updating and Uninstalling OpenAir Exchange Manager for more information and considerations for updating.
If you are experiencing difficulties with OpenAir Exchange Manager or would like to enable an optional feature for your OpenAir account, create a support case. Our Customer Support staff and engineers will work with you to find a solution to your problem. See Creating a Support Case.
Before you create a support case, review the list of common errors and their solutions.
Make sure you attach the OpenAir Exchange Manager log file (compressed as a ZIP file) when creating a support case. For more information about accessing the log files, see Viewing Console Logs for the OpenAir Exchange Integration.