Personally Identifiable Information (PII) Redaction

Personally identifiable information (PII) is data that can be used to determine a person’s identity. Rules and regulations about PII vary by country, but usually include strict guidelines covering personal information acquisition, storage, and removal. The right to be forgotten is one of the key requirements in recent privacy laws, including in General Data Protection Regulation (GDPR). Administrators can use the PI Removal feature to replace the data stored in OpenAir with a standard value depending on the field type.

The PI Removal optional feature:

• Remove personal information (PI) from relevant standard, custom, and audit trail fields.

• Improves compliance with privacy regulation.

• Permits an authorized user to create, submit, and approve individual PI removal requests from within OpenAir, or review all the requests that have been submitted, including who created the request, when it was created, and the current status of the request.

Submitted PI removal requests must be approved before they are queued for processing. OpenAir processes approved PI removal request automatically on a set day and time each week. PI removal requests approved in the last 72 hours at the time of processing are not processed immediately but the following week. This allows a minimum of 72 hours to cancel an approved PI removal request, should it be required.

After a PI removal request is processed, the PII is redacted permanently from OpenAir and the status of the PI removal request shows as completed. Users with the appropriate privileges can cancel the request at any time before its status shows as completed.

Email notifications are sent to all users with access privilege to use the PI Removal feature every time a request is submitted, approved, rejected, or canceled.

Note:

To enable this feature, contact OpenAir Customer Support.

For more information about using the feature, see PI Removal.