Data Deletion

Users with appropriate role permissions can delete transactions or records using the OpenAir web application or OpenAir API.

Note:

Only transactions or records which are not associated with another transaction or a child record can be deleted, unless those associated transactions or records themselves have been deleted.

A deleted transaction or record cannot be recovered. A new transaction or a record needs to be created to replace the deleted one.

API Access is a licensed add-on and must be purchased separately. To enable API Access for your account, contact your OpenAir account manager or OpenAir Professional Services.

When a user deletes a record in OpenAir, the record is flagged as deleted. The record is not removed immediately from the OpenAir database.

Deleted records are retained in the OpenAir database for a minimum of 180 days. Older deleted records, that is, records marked as deleted and last updated 180 or more days ago, are removed permanently from the database according to a routine schedule.

• Starting February 24, 2024 on sandbox accounts, and March 9, 2024 on production accounts, the removal process will run every week on the weekend. Each deleted record will remain available in the OpenAir database for a minimum of 180 days and up to one to two weeks after this minimum retention period.

• Previously, the removal process ran two times a year during major OpenAir release windows. Each deleted record remained available in the OpenAir database for a minimum of 180 days and up to one year after the record was marked as deleted.

Deleted records cannot be removed permanently or modified by your company's account administrators during the retention period.

Account administrators may request the expedited purge of specific records flagged as deleted for regulatory compliance. See Requesting Purge of Deleted Records or Audit Trail Data.

Following the expiration or termination of the OpenAir Service, data is deleted from all live and non-live environments after six months of the account cancellation date. See also Data Control.