Review payment events
Payment events show payment-processing activity for transactions that use payment instruments. Use the event details to review the operation, status, amount, related transaction, payment instrument, merchant account, and processor response. Open Menu > Banking > Gateway, then select the Payment events tab.
Payment events appear after transactions with payment instruments are created.
Review a payment event
- Open Menu > Banking > Gateway, then select the Payment events tab.
- Filter the list by Last event, Test mode, Amount, Customer, Date, P/N ref., Payment status, or Transaction to find the event that you want to review. Select a column heading to change the sort order.
- Select the event date to open the payment event.
- In Primary information, review the event date, currency, document, payment instrument, operation, payment status, status reason, merchant account, amount, and related event information.
- Review Request and Response when you need processor details for troubleshooting.
Payment events are read-only records of payment-processing activity. If an event reports that a related customer payment, refund, or deposit could not be created, follow the action displayed on the event.