Troubleshooting CNAB Files Processing
To access the Brazil Localization SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see Brazil Localization.
If you face issues when generating delivery files or importing return files, you can review their processing logs. The logs contain information about errors or warnings caught during the generation or import of the file in NetSuite.
You may need to open a case with NetSuite Customer Support to understand the logs and solve the issues.
To troubleshoot CNAB files processing:
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Access the file you want to troubleshoot.
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To access delivery files, go to Transactions > Bank > CNAB Delivery Files.
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To access return files, go to Transactions > Bank > CNAB Return Files.
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Click View next to the file you want to troubleshoot.
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Click the Processing Logs subtab.
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In the Transaction column, review the number of the transaction associated with the log.
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In the Installment column, review the number of the installment associated with the log.
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In the Details column, review the details message.
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If the details indicate that you need to edit transaction, bank, or banking information records, address the reported issues.
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Process the file again.
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If you are generating a delivery file, click Retry File Generation.
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If you are importing a return file, import the file again.
For more information, see Importing CNAB Return Files for Brazil.
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Related Topics
- Payments for Brazil
- Setup for Payments for Brazil
- Payment Information in Transactions for Brazil
- Applying Fine and Interest Charges on Sales for Brazil
- Applying Fine and Interest Charges on Purchases for Brazil
- Applying Discounts to the Payments of Sales for Brazil
- CNAB Delivery File Generation for Brazil
- Removing Installments from CNAB Delivery Files for Brazil
- Importing CNAB Return Files for Brazil
- Downloading Bank Slips for Brazil