Resolving the Issue When You Cannot Delete Cross Charge Journals
As a best practice, apply payments to cross charge journals only when you have finished the cross charging process. If you attempt to delete transactions or reset automation while there are already applied payments on the generated cross charges, you may encounter the following error: "Cross Charge Journal cannot be deleted because of related payments."
If you have encountered this error, you need to unapply the payments from the cross charge journals.
To resolve the issue:
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On the Cross Charge Workbench, go to the Message Log subtab.
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If you see a recommendation to review payments in some cross charge journals, click review payments.
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Go to the Payments subtab.
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Click the link to the related payment.
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On the Payment page, click Edit.
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On the Apply subtab, clear the Apply box next to the cross charge journal.
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Click Save.
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Repeat this procedure for every cross charge journal where you have to review payments.
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If the related payments are advanced intercompany journals:
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Click the link to the related advanced intercompany journal.
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Click Edit.
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Click Save without changes.
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As a best practice, do not pay cross charge journals with intercompany journals. Pay cross charge journals using the customer payment and bill payment transactions. For more information, see Best Practices for Paying Intercompany Cross Charges.