Email Case Capture Fields

The following fields are populated when a case is created from an email:

Field on Case Record	Information from Email
Subject	The subject field of the email message.
Date Created	The date the email message was received by NetSuite.
Company	If an existing company record matches the one used by the sender of the support message, this company is used to populate the field. If no matches are found, the default Anonymous Customer record is used instead. This also applies if a contact is associated with two companies.
Contact	If the email address of the message matches the email address of a contact tied to the company, that contact appears in this field.
Email	The email address the message was originally sent from.
Message	Text of the message in the email
Status	The default setting is Not Started.
Origin	Automatically sets to Email.
Priority	The default setting is Medium.
Assigned To	Sets based on the rules and territories you set at Setup > Set Up Case Territories

Related Topics

Prerequisites for Setting Up Email Case Capture

Troubleshooting Email Case Capture

Using Variable Envelope Return Paths

Using Email Case Capture

General Notices