Advanced Customer Support Playbooks

Advanced Customer Support (ACS) Playbooks guide organizations along their growth journey with expert direction and leading practices based on over 20 years of helping businesses achieve their goals. ACS Playbooks offer a set of prescriptive services to help overcome business challenges and support key growth milestones, ensuring that NetSuite can enable your business growth.

The following ACS Playbooks are exclusively available to ACS Optimize and Architect customers:

Financial Management

Improves operational efficiencies by optimizing key financial methodologies such as:

• Planning and budgeting

• Forecasting

• Accounts payable and accounts receivables automation

• Revenue recognition

• Month-end closing

Human Capital

Simplifies key processes with HR, such as:

• Payroll

• Workforce management

• Compensation

• Performance management

• Onboarding new employees

Supply Chain Operations

Increase efficiencies across the supply chain in areas such as:

• Inventory and warehouse management

• Demand and supply planning

• Outsourcing

• Procurement

• Production management

Customer 360

Improves customer engagement tactics around deploying:

• Unified ecommerce experience

• Mobile and point of sale revenue streams

• Customer relationship management

• Order management

• Customer analytics reporting

Project Profitability

Simplifies key project-related processes, such as:

• Project accounting and billing

• Project and resource management

• Timesheet and expense management

International Expansion

Handles the financial complexities of entering international markets with guidance on:

• Operating in multiple countries

• Managing multiple currencies and languages

• Tax compliance

• Bank automation

• Localization

Performance and Risk Management

Ensures NetSuite maintains peak performance and security as the business scales, providing guidance on:

• System architecture

• Capacity planning

• Integrations

• Access controls

• Environment management

• Script reviews

Capital Markets

Prepares for a public listing or merger/acquisition by establishing and optimizing required governance and internal controls or developing the financial reports needed to comply with audit requirements and tax regulations.

Cross-Functional

Leverages the power of NetSuite ensuring cross-functional processes, like quote to cash and procure to pay remain optimized.

Industry

Optimizes business functions through NetSuite’s more than 20 years of industry-specific KPI’s and insights across industries - retail, software, services, manufacturing, wholesale distribution, and more.

Related Topics

Advanced Customer Support

Advanced Customer Support Services

Advanced Customer Support Resources

General Notices