1. Country-Specific Features
  2. Singapore Help Topics
  3. Singapore PEPPOL-Ready e-Invoicing
  4. Working with Inbound e-Documents Using Singapore PEPPOL-Ready e-Invoicing
  5. Handling Inbound E-Documents without Matching Customers or Vendors

Handling Inbound E-Documents without Matching Customers or Vendors

If the entity (customer or vendor) PEPPOL ID in the imported inbound e-document has no matching entity record in NetSuite, an inbound e-document is created without the entity and is marked as incomplete. The Inbound e-document can be found on the Electronic Invoicing dashboard with Incomplete status. The e-document has the following information about the inbound sales order, vendor bill and vendor credit transactions.

To handle inbound e-documents without matching entities:

  1. Open inbound e-documents with Incomplete status from Customization > Lists, Records, & Fields > Record Types.

  2. Ensure that entity PEPPOL ID is the value entered on the corresponding entity record. Make the appropriate changes if necessary, and then save the entity record.

  3. Edit the inbound e-document record with Incomplete status and select the entity from the Entities list.

  4. Click Save.

    The corresponding inbound e-document record status is modified to For Conversion. You can then proceed by manually converting the record into the corresponding transaction type.

  5. On the Inbound E-document record, click Convert.

    For more information, see Converting Individual Inbound E-Documents into Vendor Bills and Converting Failed Inbound E-Documents.

    If no errors are encountered, the transaction record will be created.

General Notices