Understanding Errors

The following table lists the error codes, description, and causes. Most of these errors are logged in the E-Document Audit Trail on the E-Document subtab of a transaction record.

Error Codes	Description and Cause
error_einvoicesg_template	The einvoice.sg template is no longer supported. Please select a different template.
error_process_sub_details	There was a problem processing subsidiary details. Contact your administrator or NetSuite support.
error_tax_cal_in_base_curr	There was a problem processing tax calculation in base currency. Contact your administrator or NetSuite support.
error_no_peppol_id_set_for_subsidiary	You must enter the SG PEPPOL ID in its corresponding field on the SG PEPPOL E-Invoicing Configuration record.
error_more_than_one_sg_cnf_rec	You can only have one SG PEPPOL E-Invoicing Configuration record linked to each subsidiary.
error_item_not_supported	Description, Subtotal, Payment, Item Group and Gift Certificate item types are not supported on a transaction that will undergo e-invoicing process.
error_peppol_tax_code_not_set	You must enter the SG PEPPOL tax code on the Tax Code record.
error_address_not_set_for_invoice	You must specify the Billing Address on the transaction.
error_different_parent_taxcode	The tax code of discount or markup items must be the same as the parent item's tax code.
error_nonsupported_first_itemtype	You can't have a discount or markup as the first line item.
error_header_discount_cant_be_positive	The value of the Rate field for the header Discount must be negative.
error_sending_failed	There was a problem sending the e-document. Contact your administrator or NetSuite support.
error_sgppl_not_configured_in_account	The SG PEPPOL E-Invoicing Configuration record does not exist. You must create a new SG PEPPOL E-Invoicing Configuration record.
error_already_processed	This inbound e-document record has already been converted to vendor bill.
error_empty_peppol_id	Enter the PEPPOL ID of the vendor on its corresponding vendor record.
error_in_peppol_id_retrieve	There was a problem retrieving the PEPPOL ID from the SG PEPPOL E-Invoicing Configuration record. Contact your administrator or NetSuite support.
error_no_api_key_for_subsidiary	You must enter a value in the API Key field on the SG PEPPOL E-Invoicing Configuration record.
error_no_active_sg_inbound_temp	The inbound e-document template does not exist. You must create a new inbound e-document template.
error_currency_not_found	The currency on the XML Reference File does not match with any currency record existing in the NetSuite account.
error_empty_customer_ppl_id	Enter the PEPPOL ID of the customer on the corresponding customer record.
error_empty_payment_terms	Enter the payment terms.
error_invoice_not_paid_fully	You can only generate e-documents for credit memos if the invoice is fully paid.

Error Codes

Description and Cause

error_einvoicesg_template

The einvoice.sg template is no longer supported. Please select a different template.

error_process_sub_details

There was a problem processing subsidiary details. Contact your administrator or NetSuite support.

error_tax_cal_in_base_curr

There was a problem processing tax calculation in base currency. Contact your administrator or NetSuite support.

error_no_peppol_id_set_for_subsidiary

You must enter the SG PEPPOL ID in its corresponding field on the SG PEPPOL E-Invoicing Configuration record.

error_more_than_one_sg_cnf_rec

You can only have one SG PEPPOL E-Invoicing Configuration record linked to each subsidiary.

error_item_not_supported

Description, Subtotal, Payment, Item Group and Gift Certificate item types are not supported on a transaction that will undergo e-invoicing process.

error_peppol_tax_code_not_set

You must enter the SG PEPPOL tax code on the Tax Code record.

error_address_not_set_for_invoice

You must specify the Billing Address on the transaction.

error_different_parent_taxcode

The tax code of discount or markup items must be the same as the parent item's tax code.

error_nonsupported_first_itemtype

You can't have a discount or markup as the first line item.

error_header_discount_cant_be_positive

The value of the Rate field for the header Discount must be negative.

error_sending_failed

There was a problem sending the e-document. Contact your administrator or NetSuite support.

error_sgppl_not_configured_in_account

The SG PEPPOL E-Invoicing Configuration record does not exist. You must create a new SG PEPPOL E-Invoicing Configuration record.

error_already_processed

This inbound e-document record has already been converted to vendor bill.

error_empty_peppol_id

Enter the PEPPOL ID of the vendor on its corresponding vendor record.

error_in_peppol_id_retrieve

There was a problem retrieving the PEPPOL ID from the SG PEPPOL E-Invoicing Configuration record. Contact your administrator or NetSuite support.

error_no_api_key_for_subsidiary

You must enter a value in the API Key field on the SG PEPPOL E-Invoicing Configuration record.

error_no_active_sg_inbound_temp

The inbound e-document template does not exist. You must create a new inbound e-document template.

error_currency_not_found

The currency on the XML Reference File does not match with any currency record existing in the NetSuite account.

error_empty_customer_ppl_id

Enter the PEPPOL ID of the customer on the corresponding customer record.

error_empty_payment_terms

Enter the payment terms.

error_invoice_not_paid_fully

You can only generate e-documents for credit memos if the invoice is fully paid.

Understanding GST InvoiceNow Errors

The following table lists the GST InvoiceNow error codes, description, and causes, and resolution. Most of these errors are logged in the Audit Trail or on the E-Document subtab of a transaction record.

Error Codes	Description and Cause	Resolution
error_no_more_than_two_linecharge	You can't apply more than one markup to a single item.	An item can have only one markup for a transaction.
error_active_config_for_subsidiary	An active SG PEPPOL E-Invoicing Configuration record must exist for the transaction subsidiary.	Verify that an active SG PEPPOL E-Invoicing Configuration record exists for the transaction subsidiary. Ensure that the Subsidiary field matches the transaction subsidiary.
error_no_more_than_two_discount	You can't apply more than one discount to a single item.	An item can have only one discount for a transaction.
error_empty_uen	You must enter a UEN for the entity.	On the entity record, enter a valid UEN.
error_empty_supplier_address	The selected subsidiary doesn't have an address.	On the subsidiary record, enter an address for the selected subsidiary.
error_empty_customer_address	The selected customer doesn't have an address.	On the customer record, enter an address for the selected customer.
error_empty_flow_type	You must select an SG PEPPOL GST InvoiceNow data flow type for the entity.	On the entity record, select the applicable SG PEPPOL GST InvoiceNow data flow type.
error_empty_vat_reg_number_entity	The selected entity doesn't have a VAT registration number.	On the entity record, enter a VAT registration number for the selected entity.
error_invalid_tran_flowtype	The selected data flow type isn't supported for this transaction.	On the transaction record, select a supported data flow type.
uen_not_registered	The UEN entered for the entity isn't registered.	Verify that the UEN is correct and registered with the appropriate authority. Update the UEN, if necessary.
error_retrieving_token	An error occurred when validating the configuration.	Verify the configuration credentials. Correct any invalid credentials, and then try again. If the problem persists, verify that the server is available and responding.
error_required_reg_no	Enter a UEN or VAT Registration Number before verifying GST InvoiceNow.	On the entity record, enter either a UEN or a VAT Registration Number. Then click Check GST InvoiceNow again.
error_gst_check	An error occurred when verifying GST details for GST InvoiceNow.	Verify that the GST information is correct. If the information is correct, try again later because the issue might be temporary.
error_GSTInvoiceNow_verification	An error occurred during GST InvoiceNow activation verification.	Verify that all required activation details are correct, and then try again. If the problem persists, verify that the server is connected and responding.
error_GSTInvoiceNow_activation	An error occurred when activating GST InvoiceNow.	Verify that all required activation details are complete and correct, and then try again. If the problem persists, verify that the server is connected and responding.
error_required_GSTInvoiceNow_fields	Required information for GST InvoiceNow activation is missing.	Complete all required GST InvoiceNow activation fields, and then try again.

Error Codes

Description and Cause

Resolution

error_no_more_than_two_linecharge

You can't apply more than one markup to a single item.

An item can have only one markup for a transaction.

error_active_config_for_subsidiary

An active SG PEPPOL E-Invoicing Configuration record must exist for the transaction subsidiary.

Verify that an active SG PEPPOL E-Invoicing Configuration record exists for the transaction subsidiary. Ensure that the Subsidiary field matches the transaction subsidiary.

error_no_more_than_two_discount

You can't apply more than one discount to a single item.

An item can have only one discount for a transaction.

error_empty_uen

You must enter a UEN for the entity.

On the entity record, enter a valid UEN.

error_empty_supplier_address

The selected subsidiary doesn't have an address.

On the subsidiary record, enter an address for the selected subsidiary.

error_empty_customer_address

The selected customer doesn't have an address.

On the customer record, enter an address for the selected customer.

error_empty_flow_type

You must select an SG PEPPOL GST InvoiceNow data flow type for the entity.

On the entity record, select the applicable SG PEPPOL GST InvoiceNow data flow type.

error_empty_vat_reg_number_entity

The selected entity doesn't have a VAT registration number.

On the entity record, enter a VAT registration number for the selected entity.

error_invalid_tran_flowtype

The selected data flow type isn't supported for this transaction.

On the transaction record, select a supported data flow type.

uen_not_registered

The UEN entered for the entity isn't registered.

Verify that the UEN is correct and registered with the appropriate authority. Update the UEN, if necessary.

error_retrieving_token

An error occurred when validating the configuration.

Verify the configuration credentials. Correct any invalid credentials, and then try again. If the problem persists, verify that the server is available and responding.

error_required_reg_no

Enter a UEN or VAT Registration Number before verifying GST InvoiceNow.

On the entity record, enter either a UEN or a VAT Registration Number. Then click Check GST InvoiceNow again.

error_gst_check

An error occurred when verifying GST details for GST InvoiceNow.

Verify that the GST information is correct. If the information is correct, try again later because the issue might be temporary.

error_GSTInvoiceNow_verification

An error occurred during GST InvoiceNow activation verification.

Verify that all required activation details are correct, and then try again. If the problem persists, verify that the server is connected and responding.

error_GSTInvoiceNow_activation

An error occurred when activating GST InvoiceNow.

Verify that all required activation details are complete and correct, and then try again. If the problem persists, verify that the server is connected and responding.

error_required_GSTInvoiceNow_fields

Required information for GST InvoiceNow activation is missing.

Complete all required GST InvoiceNow activation fields, and then try again.

General Notices