Understanding Errors

The following table lists the error codes, description, and causes. Most of these errors are logged in the E-Document Audit Trail on the E-Document subtab of a transaction record.

Error Codes	Description and Cause
error_einvoicesg_template	The einvoice.sg template is no longer supported. Please select a different template.
error_process_sub_details	There was a problem processing subsidiary details. Contact your administrator or NetSuite support.
error_tax_cal_in_base_curr	There was a problem processing tax calculation in base currency. Contact your administrator or NetSuite support.
error_no_peppol_id_set_for_subsidiary	You must enter the SG PEPPOL ID in its corresponding field on the SG PEPPOL E-Invoicing Configuration record.
error_more_than_one_sg_cnf_rec	You can only have one SG PEPPOL E-Invoicing Configuration record linked to each subsidiary.
error_item_not_supported	Description, Subtotal, Payment, Item Group and Gift Certificate item types are not supported on a transaction that will undergo e-invoicing process.
error_peppol_tax_code_not_set	You must enter the SG PEPPOL tax code on the Tax Code record.
error_address_not_set_for_invoice	You must specify the Billing Address on the transaction.
error_different_parent_taxcode	The tax code of discount or markup items must be the same as the parent item's tax code.
error_nonsupported_first_itemtype	You can’t have a discount or markup as the first line item.
error_header_discount_cant_be_positive	The value of the Rate field for the header Discount must be negative.
error_sending_failed	There was a problem sending the e-document. Contact your administrator or NetSuite support.
error_sgppl_not_configured_in_account	The SG PEPPOL E-Invoicing Configuration record does not exist. You must create a new SG PEPPOL E-Invoicing Configuration record.
error_already_processed	This inbound e-document record has already been converted to vendor bill.
error_empty_peppol_id	Enter the PEPPOL ID of the vendor on its corresponding vendor record.
error_in_peppol_id_retrieve	There was a problem retrieving the PEPPOL ID from the SG PEPPOL E-Invoicing Configuration record. Contact your administrator or NetSuite support.
error_no_api_key_for_subsidiary	You must enter a value in the API Key field on the SG PEPPOL E-Invoicing Configuration record.
error_no_active_sg_inbound_temp	The inbound e-document template does not exist. You must create a new inbound e-document template.
error_currency_not_found	The currency on the XML Reference File does not match with any currency record existing in the NetSuite account.
error_empty_customer_ppl_id	Enter the PEPPOL ID of the customer on the corresponding customer record.
error_empty_payment_terms	Enter the payment terms.
error_invoice_not_paid_fully	You can only generate e-documents for credit memos if the invoice is fully paid.

Error Codes

Description and Cause

error_einvoicesg_template

The einvoice.sg template is no longer supported. Please select a different template.

error_process_sub_details

There was a problem processing subsidiary details. Contact your administrator or NetSuite support.

error_tax_cal_in_base_curr

There was a problem processing tax calculation in base currency. Contact your administrator or NetSuite support.

error_no_peppol_id_set_for_subsidiary

You must enter the SG PEPPOL ID in its corresponding field on the SG PEPPOL E-Invoicing Configuration record.

error_more_than_one_sg_cnf_rec

You can only have one SG PEPPOL E-Invoicing Configuration record linked to each subsidiary.

error_item_not_supported

Description, Subtotal, Payment, Item Group and Gift Certificate item types are not supported on a transaction that will undergo e-invoicing process.

error_peppol_tax_code_not_set

You must enter the SG PEPPOL tax code on the Tax Code record.

error_address_not_set_for_invoice

You must specify the Billing Address on the transaction.

error_different_parent_taxcode

The tax code of discount or markup items must be the same as the parent item's tax code.

error_nonsupported_first_itemtype

You can’t have a discount or markup as the first line item.

error_header_discount_cant_be_positive

The value of the Rate field for the header Discount must be negative.

error_sending_failed

There was a problem sending the e-document. Contact your administrator or NetSuite support.

error_sgppl_not_configured_in_account

The SG PEPPOL E-Invoicing Configuration record does not exist. You must create a new SG PEPPOL E-Invoicing Configuration record.

error_already_processed

This inbound e-document record has already been converted to vendor bill.

error_empty_peppol_id

Enter the PEPPOL ID of the vendor on its corresponding vendor record.

error_in_peppol_id_retrieve

There was a problem retrieving the PEPPOL ID from the SG PEPPOL E-Invoicing Configuration record. Contact your administrator or NetSuite support.

error_no_api_key_for_subsidiary

You must enter a value in the API Key field on the SG PEPPOL E-Invoicing Configuration record.

error_no_active_sg_inbound_temp

The inbound e-document template does not exist. You must create a new inbound e-document template.

error_currency_not_found

The currency on the XML Reference File does not match with any currency record existing in the NetSuite account.

error_empty_customer_ppl_id

Enter the PEPPOL ID of the customer on the corresponding customer record.

error_empty_payment_terms

Enter the payment terms.

error_invoice_not_paid_fully

You can only generate e-documents for credit memos if the invoice is fully paid.

General Notices