Testing NetSuite Connector ShipStation Sync
This topic should be used only for 3PL connectors like ShipStation or ShipWorks that utilizes a passive connection.
NetSuite Connector has a passive connection with ShipStation, which means that NetSuite Connector does not actively push or pull data to and from ShipStation. Instead, ShipStation picks data from or drops data into NetSuite Connector. Because of this difference, the steps to activate ShipStation connector are different from other connectors.
Syncing a Test Order to ShipStation
The following procedure describes syncing a test order to ShipStation.
Before proceeding, make sure you have configured ShipStation.
To sync a test order to ShipStation:
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Log in to app.farapp.com.
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Select the required 3PL connector and then select the relevant account.
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Go to Data Flows > Manage Data Syncs.
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To enable order sync, check the Order Sync On/Off button.
Note:In most connectors, order sync is not enabled until the last step of activation. However, because ShipStation and ShipWorks are passive connectors, order sync must be enabled earlier to successfully pull orders from NetSuite Connector.
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Go to Data Flows > Orders.
Verify if your test order is automatically imported. If yes, proceed with Step 6. If not, perform the following substeps:
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Enter the order ID in the Search box and click the magnifying glass icon.
NetSuite Connector searches for the order in the current set of orders. If the order is not found, NetSuite Connector attempts to import the order from NetSuite. When the order is in NetSuite Connector, the status for the order is Awaiting Retrieval from ShipStation.
The status indicates that the order must now be picked up by ShipStation for fulfillment. Note that for ShipStation, NetSuite Connector does not control when the orders are picked up. Most orders are picked up within 10 minutes, but the time can vary.
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Wait for 10 minutes and then refresh the page to check the status change.
You can also manually initiate a pull from the 3PL.
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When the 3PL has the order, the status in NetSuite Connector changes to Order Posted, Waiting for Shipment.
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Log in to your 3PL and ship the order.
Make sure you have the tracking information to verify the sync in NetSuite Connector.
Whether ShipStation automatically notifies NetSuite Connector of the shipment depends on your ShipStation configuration.
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If you are prompted to notify the marketplace, accept the notification. In this context, marketplace is NetSuite Connector.
ShipStation drops the order back to NetSuite Connector.
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Wait for 10 minutes.
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Click the Action icon and select Post Shipment To NetSuite.
NetSuite Connector creates an item fulfillment for your sales order in NetSuite and changes the status of the order in NetSuite Connector to Complete.
Verifying NetSuite Connector ShipStation Sync
After NetSuite Connector syncs the fulfillment to NetSuite from ShipStation, you should verify the sync in NetSuite.
To verify the ShipStation sync in NetSuite:
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Locate your test order in NetSuite.
You should see one of the following status on the order:
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If you have shipped all items in the order, the order shows Pending Billing status.
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If you have yet to ship all the items, then the order shows Partially Fulfilled/Pending Billing status.
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If you have NetSuite automation to automatically bill orders, you may see Billed status.
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Click the Related Records subtab.
The Related Records subtab may be named as Related Transactions in some records.
The subtab displays all records created from the sales order.
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Click the date for the item fulfillment to open the record.
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On the Item Fulfillment page, verify that the status is Shipped.
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Click the Packages subtab.
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In the Package Tracking Number column, verify the tracking number.
The 3PL activation is complete.