Checking the Order Status in ShipStation Connector
The ShipStation connector displays the status of every order that NetSuite Connector pulls from NetSuite and sends to ShipStation. You can use this status to determine the status of fulfillment.
Following are the different order statuses that you can see for an order:
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Error – Indicates that there is an error in order processing. The most common error that you see is Error Posting Shipment to NetSuite. Hover the mouse on the error to see additional details.
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Awaiting Retrieval from ShipStation – Indicates that NetSuite Connector has pulled the sales order or item fulfillment (if you are syncing pick tickets) transactions and ShipStation can now do the pick up. NetSuite Connector cannot push orders to ShipStation, so it waits for ShipStation to do the pick up.
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Order Posted – Indicates that ShipStation has picked up the order information and NetSuite Connector is waiting for ShipStation to send the fulfillment information back. NetSuite Connector cannot pull orders from ShipStation.
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Complete – Indicates that NetSuite Connector has received the fulfillment information from ShipStation and has sent the information back to NetSuite. If the order originated in a marketplace or cart, this status does not indicate that the fulfillment has been successfully sent to the marketplace or cart. The Order Complete status in the connector determines that the fulfillment was sent to the marketplace or cart.
To check the order status in ShipStation connector:
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Log in to app.farapp.com.
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Select ShipStation connector
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Select the relevant account.
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Go to Data Flows > Orders.
The Status column on the order dashboard displays the status of the order. The order number that you see on the dashboard is usually the NetSuite sales order number but may vary on your configuration.
After ShipStation picks the order, you can log into ShipStation to view the order status. Note that ShipStation pulls and pushes orders to NetSuite Connector on its own schedule.