Best Practices for Syncing Inactive Items in NetSuite Connector
If an item is marked as inactive in NetSuite, NetSuite Connector cannot see the item. Therefore, consider the following when marking an item inactive.
Order and Fulfillment Sync
After marking an item as inactive, if NetSuite Connector attempts to sync an order or a fulfillment that contains the item, you get an error. Because, when NetSuite Connector attempts to match the SKU in the order to an item in NetSuite, NetSuite Connector is unable to see the item. This results in NetSuite Connector not being able to point to the item in NetSuite and you get an order or fulfillment sync error.
Product Sync
When you change item fields, including storefront flag fields in NetSuite, NetSuite Connector is not aware of these changes instantly. There are processes that run at set intervals that provide the changes to NetSuite Connector. If you mark an item as inactive, any change to the item that was not updated to NetSuite Connector will never be known to NetSuite Connector.
For example, you change the storefront flag field on an item to Remove Item or N and immediately set the item as inactive in NetSuite. Then, there is a possibility that NetSuite Connector does not see the change of the storefront flag field. Also, if there is a pending sync to the marketplace or cart for the item in NetSuite Connector, the sync attempt will still occur.
Handling Marking Items Inactive
Mark items as inactive only when needed. If you must mark the items inactive, make sure you do the following:
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For order sync, make sure all syncing orders that may contain the inactive item have been marked with a Complete status in NetSuite Connector.
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For product sync, change the storefront flag field on the item to Remove Item or N for each marketplace or cart that you are syncing to.
For more information about storefront flag field, read NetSuite Connector Storefront Flag Fields.
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For full product sync type of product sync, on the next sync, the item will be removed from syncing with the marketplace or cart.
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For price and quantity sync type of product sync, remove the item manually from each syncing marketplace or cart.
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Wait for two hours from the completion of the previous steps and then mark the item as inactive in NetSuite.