Order and Product Sync Error Messages
When orders and products encounter syncing issues, NetSuite Connector notifies you through email. Make sure you have added your email address to the notification section for NetSuite and your connectors in NetSuite Connector. For more information, read Notification and Email Settings for NetSuite Connector.
You can also check the error messages in NetSuite Connector. Hover over the order on the Orders page to view the error message. For example, in the following screenshot, you see the error message that the order is not posted to NetSuite because the last name and subsidiary are missing.
The messages provide the reason along with the resolution. You may need to adjust a configuration or setting in NetSuite to resolve the error.
For more information about some common errors, read Troubleshooting Common Order Sync Errors in NetSuite Connector.
The error messages on the product appear in a similar way on the Products page in NetSuite Connector.