Troubleshooting Common Connector Issues
This section covers the troubleshooting of common connector issues.
Troubleshooting Storefront Connection Issues with NetSuite Connector
If your marketplace or cart disconnects from NetSuite Connector, no data will sync to or from the storefront.
For information about accessing your storefront, read Integrating NetSuite Connector with NetSuite.
If your marketplace, cart, or server is behind a firewall, you may need to add NetSuite Connector’s IP addresses to safelist. For more information, read NetSuite Connector IP Addresses to Safelist (Allowlist).
Troubleshooting Error Email About Invalid Credentials in NetSuite Connector
If you receive this error email, test your connector connection. If the test connection is successful, ignore the email. If the test connection is not successful, update the credentials for the connector. If you still continue to experience the issue, contact NetSuite Customer Support.
Testing Connector Connection
For connectors that have the option to test the connection, use the following procedure:
To test connector connection:
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Log in to app.farapp.com.
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Select the connector for which you got the error email.
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Go to Settings > Credentials.
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Click Save and Test Connection.