Making a Custom Segment Mandatory
If you want a segment to be a required field on records where it appears, you can configure it to be required. You implement this configuration by checking the Mandatory box on the segment definition. This option affects all record types to which the segment has been applied.
However, be aware that even with this configuration, the segment is not necessarily required in all situations. For example:
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A custom form for the record type can be designed to prevent the custom segment from being visible. When a user creates or updates a record using this type of form, the segment is not mandatory.
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Some users may have permission to create and edit a specific record type, but they may not have permission to set a value for the segment. When these users work with the record, the segment is not mandatory.
You can configure a segment to be mandatory when you are creating the segment. You can also edit the segment later to change this configuration.
To make a segment mandatory:
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Edit the custom segment.
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Click the Validation & Defaulting subtab.
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Check the Mandatory box.
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Click Save.