Contacting Support for Development Account Issues
To report problems with your development account in this release, create a support case. You will need to provide your account ID when creating a case. From your development account, go to Setup > Company > Company Information to view the Account ID field, located below the Time Zone field in the right column.
The way you contact NetSuite Customer Support, and the way you create a case varies depending on the level of support purchased with your account.
You can submit a question or issue online to NetSuite Support professionals. You can send questions or comments 24 hours a day. You will receive a response as soon as possible. Response times vary depending on the level of support you have purchased and the support team's current case load. To improve response times, please provide lots of information (more is better), and if applicable, include steps to reproduce the problem.
Contact Support by Phone is available to customers with Premium support, and to eligible NetSuite Partners, 24 hour a day, seven days a week. Call the number provided by your account manager. Please have your account number ready when you call for quicker assistance.