Entering Returns Through CSV Import
You can mark transactions as returns when importing records. Return merchandise authorization records (RMAs) can be marked as returns and processed as downsell amounts by the SuiteApp.
To enter returns through CSV import:
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In the CSV file for import, create a column named RMA Created From.
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For rows that you want to mark as returns, in the RMA Created From column, enter the primary source record ID of the transaction where the RMA was created from.
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Save the CSV file.
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Import the CSV file and process the transactions for inclusion in the SaaS Metrics dashboard.
For more information, see Processing CSV Imported Records.