Credentials and Passkey Errors

Error Message	Scenario	Solution
The current passkey cannot decrypt the credentials file <credentialsFile>. Try deleting the file and setting up your account again.	The current passkey isn't the same as the one used to create the existing credentials file.	If the passkey is set in the environment variable `SUITECLOUD_FALLBACK_PASSKEY` or `SUITECLOUD_CI_PASSKEY`, ensure that you've got the right passkey. If you don't have the passkey for the existing credentials file, delete the credentials file from `C:\Users\<username>\.suitecloud-sdk`, then set up your account again with any SuiteCloud SDK tool. Note: When you delete the credentials file, any authentication IDs you set up before will be lost. When you re-authenticate, a new credentials file will be generated with the correct passkey. If the passkey is set in the `SUITECLOUD_FALLBACK_PASSKEY` or `SUITECLOUD_CI_PASSKEY` environment variable, that passkey will be used to encrypt the new credentials file. Otherwise, if you use browser-based authentication, a new passkey will be generated and stored in the secure storage.
The passkey required to decrypt your credentials is missing. Try deleting the credentials file <credentialsFile> and setting up your account again.	The passkey is missing or there is a problem with the Oracle NetSuite: Account Credentials entry in your OS secure storage.	Delete the credentials file from the `C:\Users\<username>\.suitecloud-sdk` folder, then set up your account again using any of the SuiteCloud SDK tools. Note: When you delete the credentials file, any authentication IDs you set up before will be lost. When you re-authenticate, a new credentials file and passkey will be generated, and the passkey will be stored in the secure storage.
Credentials passkey could not be retrieved from the secure storage. Try deleting the current credentials file <credentialsFile> and setting up your account again.	There was a problem getting the passkey from secure storage.	Delete the credentials file from the `C:\Users\<username>\.suitecloud-sdk` folder, then set up your account again using any of the SuiteCloud SDK tools. Note: When you delete the credentials file, any authentication IDs you set up before will be lost.
The credentials passkey set in the environment variable <environmentVariable> must be between 32 and 100 alphanumeric characters.	The passkey you set in the environment variable doesn't meet the requirements.	Use a passkey with 32 to 100 alphanumeric characters.
The credentials passkey set in secure storage must be between 32 and 100 alphanumeric characters.	The passkey stored in secure storage doesn't meet the requirements.	Delete the credentials file from the `C:\Users\<username>\.suitecloud-sdk` folder, then set up your account again using any of the SuiteCloud SDK tools. Note: When you delete the credentials file, any authentication IDs you set up before will be lost.

Error Message

Scenario

Solution

The current passkey cannot decrypt the credentials file <credentialsFile>.

Try deleting the file and setting up your account again.

The current passkey isn't the same as the one used to create the existing credentials file.

If the passkey is set in the environment variable SUITECLOUD_FALLBACK_PASSKEY or SUITECLOUD_CI_PASSKEY, ensure that you've got the right passkey.

If you don't have the passkey for the existing credentials file, delete the credentials file from C:\Users\<username>\.suitecloud-sdk, then set up your account again with any SuiteCloud SDK tool.

Note:

When you delete the credentials file, any authentication IDs you set up before will be lost.

When you re-authenticate, a new credentials file will be generated with the correct passkey. If the passkey is set in the SUITECLOUD_FALLBACK_PASSKEY or SUITECLOUD_CI_PASSKEY environment variable, that passkey will be used to encrypt the new credentials file. Otherwise, if you use browser-based authentication, a new passkey will be generated and stored in the secure storage.

The passkey required to decrypt your credentials is missing.

Try deleting the credentials file <credentialsFile> and setting up your account again.

The passkey is missing or there is a problem with the Oracle NetSuite: Account Credentials entry in your OS secure storage.

Delete the credentials file from the C:\Users\<username>\.suitecloud-sdk folder, then set up your account again using any of the SuiteCloud SDK tools.

Note:

When you delete the credentials file, any authentication IDs you set up before will be lost.

When you re-authenticate, a new credentials file and passkey will be generated, and the passkey will be stored in the secure storage.

Credentials passkey could not be retrieved from the secure storage.

Try deleting the current credentials file <credentialsFile> and setting up your account again.

There was a problem getting the passkey from secure storage.

Delete the credentials file from the C:\Users\<username>\.suitecloud-sdk folder, then set up your account again using any of the SuiteCloud SDK tools.

Note:

When you delete the credentials file, any authentication IDs you set up before will be lost.

The credentials passkey set in the environment variable <environmentVariable> must be between 32 and 100 alphanumeric characters.

The passkey you set in the environment variable doesn't meet the requirements.

Use a passkey with 32 to 100 alphanumeric characters.

The credentials passkey set in secure storage must be between 32 and 100 alphanumeric characters.

The passkey stored in secure storage doesn't meet the requirements.

Delete the credentials file from the C:\Users\<username>\.suitecloud-sdk folder, then set up your account again using any of the SuiteCloud SDK tools.

Note:

When you delete the credentials file, any authentication IDs you set up before will be lost.

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