Grant Shoppers Access to Commerce Support Cases
To let shoppers access support cases in the My Account area of your Commerce website, give their role permission to view cases.
To grant shoppers access to support cases:
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In NetSuite, go to Setup > Users/Roles > Manage Roles.
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Click Customize next to the role you want to grant support case access.
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Go to the Permissions tab and the Lists subtab.
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Add the Cases permission with Edit level.
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Click Save.
To remove shoppers access to support cases:
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In NetSuite, go to Setup > Users/Roles > Manage Roles.
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Click Customize next to the role you want to grant support case access.
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Go to the Permissions tab and the Lists subtab.
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Delete the Cases permission with Edit level.
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Click Save.