Troubleshoot Issues with Analyses and Dashboards

This topic describes common problems that you might encounter when using analyses and dashboards, and explains how to solve them.

I can’t see data in an analysis

You open an analysis, but you don’t see any data in it.

Ensure that you have the appropriate job and duty roles assigned. Contact your administrator for assistance.

You might not have the permissions needed to access the data. Contact the object's owner or administrator and ask them to check your access permissions. You'll need read permissions to the analysis and any artifacts included in the analysis.

Users must have subject area specific roles to see data in Fusion Applications Suite OTBI analyses. See documentation about each subject area by using the Subject area links in the Fusion Cloud Applications Content library page.

I can’t access a particular analysis or dashboard

You attempt to display an analysis or dashboard and find that you don’t have access.

Typically you can’t access an analysis or dashboard if you lack the appropriate permissions or application role for accessing it. Contact the owner of the analysis or dashboard or your administrator for assistance in obtaining the proper permissions or application role.

I can’t find an analysis or dashboard

Try searching the catalog. You can search for analyses or dashboards by name (full or partial) and by folder location. The search isn’t case-sensitive. Searches of the catalog return only those objects that you have permission to see.

If you still can’t find an analysis or dashboard and you suspect that it was deleted by mistake, restore content from another environment or from a local backup. See About Backing Up and Restoring Content.

The analysis is running very slowly

You attempt to run an analysis and find that it takes a long time.

Various underlying circumstances can cause an analysis to run slowly. Contact your administrator and ask them to review log files associated with the analysis. After reviewing the log files with the administrator, make the appropriate adjustments in the analysis.

The analysis returned data that I didn’t expect

Various underlying circumstances can cause an analysis to return unexpected results. For an analysis, in the Subject Areas pane of the Criteria tab, click Refresh to ensure that you’re seeing the most recent information.

I don’t understand why my analysis shows a view display error

When you display an analysis, you might see a message such as the following: "View Display Error. Exceed configured maximum number of allowed input records." This message indicates that you've selected more data than can be displayed in a view of that type. Add one or more filters to the analysis to reduce the amount of data. For example, add a filter that specifies a date range of only a few years.

Why do I see amounts of zero in analyses?

The currency exchange rates might not be set up correctly. For example, you choose Ledger currency as your preferred currency in general preferences, and your corporate currency is USD. Amounts in analyses are displayed in Ledger currency after conversion from USD, based on the current exchange rate. But if the exchange rate between Ledger currency and USD isn't set up, or if the conversion fails for any reason, then the amounts show as zero.