Enabling Email Notifications

Service Administrators can set up Email Notifications for components such as Alerts, Task Manager, and Consolidation Journals. When you enable email notifications, batch notifications are generated. When the notification is no longer required, you can deactivate email notifications and reminders.

Note:

By default, email notifications aren't enabled.

Administrators can also assign the number of days before a due date to send reminder notifications.

Due Date Reminder notifications are emailed to Assignees and Approvers in these conditions:

• Responsibility for a component action changes: Sent based on information in the action

• A due date is missed: Sent based on information in the action

• A due date is approaching: Sent based on the number of days in advance that you specify

To enable email notifications:

1. On the Home page, click Application, and then click Task Manager.
2. Click the System Settings tab on the left.
   The Manage System Settings page is displayed.
3. Click Email Notifications.
4. Specify the following information:
   • Email Notifications: Select Turn On to enable the notification. Click Turn Off to disable the notification.
   • If you can edit the From Address field, enter an email address to indicate from where the user is receiving the notification. You can also include a product acronym. If you can’t edit the From Address field, the default email address is displayed as [e-mail].

     Email notifications also include the service name in the footer of the email. For example: "Note - This is an automated email notification generated from EPM Task Manager on efim.trcs".

   • Number of days before due date to send reminder
   • User Specified: Select this checkbox to allow users to customize their email notification settings. Users can personalize their email notification settings within their user preferences (Tools > User Preferences > Notifications).

     If you don’t select this checkbox, then the user inherits the settings made by the administrator.

   • Email Start Time and Email End Time: Specify the time period in a day when scheduled emails will be sent. This setting will take effect in each user's individual time zone.
5. For each component, you can specify the Notification Type. The types of notifications are:
   • Late Notifications (for Task Manager)
   • Status Change Notifications (for Alerts, Task Manager and Consolidation Journals)
   • Due Date Reminder Notifications (for Task Manager)
6. Select an option in the Notify Me column for each notification or notification type to indicate the frequency of the notifications:
   • Immediately: Email notifications are sent immediately.

     Note:

     If you set Notify Me to Immediately, the email notifications are sent immediately even when it is outside of the user's email start/end time.
   • Once a day
   • Every 2 hours
   • Every 3 hours
   • Every 4 hours
   • Every 6 hours
   • Mixed
   • Never: Select this option to deactivate a notification. This option is only applicable for Status Change Notification and Due Date Reminder Notification. For Late Notification, only the following notification types get this option:
     • You are the task owner and task assignee is late
     • You are the task owner and task approver is late

   For each type of notification, expand the required component, and choose when to be notified. For example, for Status Change Notification, expand Task Manager. For You are the task approver and task approver is late, select Every 2 hours as a choice of notification.

   If an Administrator disables the Email Notifications in Services, then notifications are suspended.

   For more information, see Managing Notification Types and Settings.

   See also, Setting Up Email for Notifications in Working with Planning.