5Setting Up Digital Assistant

Initializing the Digital Assistant

Digital assistants are virtual devices that help users accomplish tasks by conducting conversations using a textual method. Public users can seek general information or ask specific questions through the digital assistant interface. The digital assistant evaluates the user input and responds with the help of appropriate skills.

Skills are individual assistants that are designed to respond to specific types of tasks. Each skill helps users complete a task through a combination of text messages and select lists.

For a detailed understanding of digital assistants and their skills, see the documentation Overview of Digital Assistants and Skills.

Generating the Application ID

The initial steps in setting up your digital assistant is to access your Oracle Digital Assistant instance and generate your unique application ID. To generate the application ID:

• Create a master digital assistant

• Add skills such as the delivered samples:

  • Permit Search Skill Bot

  • Permit Recommendations Skill Bot

• Create a Web type channel

• Copy the application ID

Refer to the documentation Creating a Digital Assistant for the steps to create a digital assistant and to add a skill. Once you create or add an existing skill:

1. Create a channel of the type Web using the Create Channel page and then enable the channel for use.

2. Copy the application ID value generated in the App ID field.

Configuring the Digital Assistant Parameters

You set up your digital assistant based on how you want your users to see the digital assistant interface.

To set up your digital assistant:

1. Access your Digital Assistant using the navigator.

2. Enter values for the following fields to determine how the digital assistant interface appears to your users:

   Page Element	Description
   Application ID	Enter the value you generated using your master digital assistant, as documented in the Initializing the Digital Assistant section.
   Business Name	Enter the name of your business.
   Header	Enter the name for the digital assistant. For example, Chatbot.
   Introduction	Enter a text about how you want to introduce your chat session to the user. For example, Welcome!
   Text Entry	Enter a text to indicate to the user where to enter their question. Example, Enter your question here.
   Send Button	Enter a text to indicate to the user that they should click the button after entering their question. Examples include Ask and Send.
   Custom Options	Enter custom options to customize the strings used in the widget user interface.

3. Click Save.

For a detailed description on configuring the digital assistant parameters, see the Fusion documentation Personalize your Digital Assistant..