Using the Code Officer Worklist

The code officer worklist provides a central location for managing code enforcement inspection tasks on a laptop or desktop computer. Various tabs list inspection records based on where they are in their life cycle, and action menus provide quick access to the tasks that can be performed at each stage. You use the Code Enforcement Inspection page to manage your code enforcement inspection for an incident or case assigned to you.

Tip: As code officers, you can access your inspections on a phone as well as on a laptop or desktop computer. The layout changes based on the device you’re using. For detailed information about mobile inspections, see Overview of Mobile Oracle Municipal Code Officer.

Access the code officer worklist by clicking the Code Officer Worklist tile on the agency springboard. Initially all tabs to which you have access appear. Click a tab to see the incidents or cases that meet the tab filter criteria and to access the relevant actions.

Some tabs have subtabs that further filter the incidents or cases. Subtab action menus have the same actions as the parent tabs.

When you click a tab other than the one that is initially selected, only the newly selected tab and its subtabs are visible. Similarly, when you select a subtab, only that subtab is visible. To return from a subtab to its parent, or from a main tab to the default view where all tabs are visible, click the Back to Inspections icon next to the Search icon.

The code officer worklist has the following tabs:

Code Officer Worklist tabs
Tab	Displays	Available Actions	Additional Information
Inspections	List of all inspections assigned to the officer. Detail page shows the inspection information and provides access to comments and attachments. – Indicates that the incident or case is ready for inspection. – Indicates that the case is ready for an early inspection. – Indicates that the date scheduled for the inspection has passed.	List page: Attachments Comments Reschedule Cancel View Details Detail page: Update Result: In Compliance, Violation, Referral, Closed Reschedule	For details about result options, see the section Submitting Inspection Results in Overview of Mobile Oracle Municipal Code Officer. Submitting the details will create a case with the details provided.
First Inspections	List of all new inspections assigned to the officer. Detail page shows the inspection information and provides access to comments, attachments, and applicable code violations.	Same as listed above.	See the next section.
Reinspections	List of reinspections. These are the follow-up inspections after the first inspection is complete with a result. Detail page shows the inspection information and provides access to comments, attachments, and applicable code violations.	Same as listed above.	See the next section.
Today	List of all inspections that are due on the current date	Same as listed above.
Tomorrow	List of all inspections that are due on the next date.	Same as listed above.
Ready	List of Inspections related to incidents and cases that have passed their compliance date.	Same as listed above.
This Week	List of all inspections that are due in the current week.	Same as listed above.
Overdue	List of inspections from cases that have passed their inspection due date.	Same as listed above.
Incidents	Unprocessed incidents (those in Reported status) where the current user is the assigned code officer. This tab includes: A Report Incident button which provides quick access for the user to report a new incident from the worklist. A map view for displaying incident locations.	Schedule Inspection Mark as Duplicate Reassign Release Reroute Incident Close	The actions that are available here are also available from the incident detail page. Completing any of the available actions removes the incident from this tab. The Overdue subtab shows claimed incidents with a due date before the current date. The Priority subtab shows claimed incidents where the Priority switch is enabled.
Notices	List of notices from cases that are assigned to the code officer. Notices include notice of violations and notice of citations. Violation and citation notice object records are created for violations and citations respectively.	Generate Continue	The notices are classified in the two subtabs – Notice of Violation and Notice of Citation. The Generate action signifies that the notice object alone is created, and you should use the action to open the Generate Notice page and complete the details and print. The Continue action signifies that the notice is generated, and you can make changes to the details before printing it. Any changes made to the notice process will automatically update the case detail pages. A citation notice additionally contains information about the citation fees.
Hearings	Cases that have requested appeals or hearings in Scheduled status.	Update Hearing Decision Reschedule Hearing Cancel	For details about appeals and hearings, see Working with Appeals and Hearings.
Access Requests	Cases that have pending requests from registered public users who have asked for online access to the case.	Allow Access Deny Access Edit Details	Public users who are granted access can view details of their cases and notices online. They can also take actions such as submitting an appeal. Users can’t access their case if the agency denies their request.
Assigned Cases	List of all the cases assigned to the officer for inspections. Detail pages show the complete details of the case.	List page: Create Case: Create a new case. Actions: Select and choose from options Attachments, Comments, and Update Status.	For information about case details, see Processing Cases.
Completed Inspections	List of all inspections with status as Completed. Detail page shows the inspection information and provides access to comments, attachments, and applicable code violations.	None	See the next section.
Incoming Tasks	List of all the workflow tasks related to incidents and cases that are assigned to the logged in officer or the officer group. Incoming tasks remain in the list until they are closed.	Claim Reassign Once claimed, the Actions options allows you to update, release, or reassign the workflow task.	When you claim a workflow task, the My Tasks subtab will list the task according to how it is assigned – My Tasks or My Group Tasks. You can take these actions: Update: Change the status, priority, or review and add comments and attachments. The Update Tasks page allows you to page through all your tasks and make updates to each task. The Workflow page related to the selected incident or case is updated when you save the changes. Release: Unassign the workflow task from your list. This is available only for My Tasks assignments. Reassign: Change the assignee of the workflow task. This is available only for My Tasks assignments. When you reassign a workflow task to another officer, the My Tasks subtab for the assigned officer will list the task. For information on Workflow, see Using Workflow.

Using the Code Enforcement Inspection Page

As a code enforcement officer, you manage the inspection details of your assigned incident or case using the Code Enforcement Inspection page.

Code enforcement technicians schedule inspections for incidents and cases. For details about assigning inspectors and scheduling inspections, see Processing Incidents and Working with Code Enforcement Inspections.

Access the Code Enforcement Inspection page by selecting an inspection record in the Code Officer Worklist.

Inspection Detail Tab

The inspection detail tab displays the summary information about the scheduled inspection – status, ready for inspection, scheduled date, address of the location, issue description, assigned inspector, comply by date, and inspection completion date.

Turn on the Ready for Inspection switch when the responsible party has requested for an inspection prior to the scheduled inspection date. The inspection status on the Inspections page changes to Scheduled – Ready, and the case is ready for the code officer to inspect.

Note: This switch is available for edit only when the case has a scheduled inspection for violation or citation, and remains until the compliance date is reached.

You can take the following actions related to your inspection:

Update Result: Click the button to select a result option after the inspection. The options available are based on factors such as, if the inspection is for an incident or a case, if it is the first inspection or reinspection, and the status of the incident or case:
- In Compliance
- Violation
- Referral
- Closed
- Void
- Issue Citation
- Remains in Violation/Citation
- Mandatory Abatement
- Extension
When you are updating the result as in violation, the system allows you to change the issue type, issue subtype, code violations, and the address:
1. Click the Update button to open the Issue Type confirmation Page and select the desired issue type and subtype.
2. Click the Next button to open the Code Violations page and add code violations.
3. Click the Next button to enter or update the address location and click Done.
Reschedule: Click the button to open the Inspection page and select a new date for the inspection.
Cancel Inspection: Click to cancel the inspection

Attachments Tab

The Inspection Attachment tab allows you to view and add attachments related to the inspection. For details about attachments, see Processing Incidents.

Comments Tab

The Inspection Comments tab allows you to view and add comments related to your inspection. For details about comments, see Processing Incidents.

Code Violations Tab

The Code Violations tab allows you to manage the code violations that were entered at the time of creating the issue and during previous inspections. Expand a code violation record to view the description, corrective actions, and the available actions. Each record shows the status of the code violation:

Open – The status of a newly added code violation.
Canceled – The status of the code violation when the code officer removes the violation record that was added to the case from a previous inspection.
Resolved – The status of the code violation when the code officer resolves the code violation after confirming compliance.

Code officers can add new violations and their corresponding corrective actions for the current inspection. Use the Actions menu that is available for every code violation to take actions such as Resolve, Remove from Case, and Reopen.

The table describes the elements on the Code Enforcement Inspection page:
Page Element	Description
Add button	Click to open the Select Codes page and add one or more violations. You can select from a list of current and other violations. Click Done after selecting the violation records. The corresponding corrective actions are also added and listed on the Code Enforcement Inspection page.
Resolve	Select the related action to resolve the code violation. A violation is resolved when the responsible party has implemented the corrective actions.
Remove from Case	Select the related action to remove the code violation from the case. Note: If you try to remove the code violation that was added in a previous inspection, the violation will be canceled and not removed from the case. However, if you remove the violation that is added from the current inspection, the record is deleted from the case. Also note that you cannot remove a code violation that is associated with a citation.
Reopen	Select the related action to reopen the code violation from its resolved or canceled status. This option is not available if the case is in one of the statuses – In Compliance, Closed, or Void.
	Click the icon to open the Violation page and modify the summary or description. You can use the Rich Text formatting options in the description. Clicking the Edit icon for a corrective action will open the Corrective Action page and you can change the text of the corrective action using the Rich Text formatting options. Click Done after making the changes.