Creating a Case

Agency staff such as a code technician can directly create a code enforcement case when they identify a code violation. Such a case is listed as an unassigned case, among other cases that originated from reported incidents.

To create a case:

1. Select the Cases tile on the Agency Springboard.

2. The Cases page lists all cases created out of reported code violations. Click the Create Case button.

3. On the Select an Issue Type page, select the type and subtype of the issue you want to report for the code violation.

4. On the Provide the Location of the Issue page, enter the location details or use the map to locate the address for which you are reporting the violation. Click Next.

5. On the Tell Us What’s Going On page, enter the description of the issue you are reporting. You can also attach a photo, video, or an audio file as reference. Click Next.

6. On the Just a Few More Questions page, enter additional information such as indicating whether the issue poses a health hazard or public safety risk. Click Next.

   The fields on this page are configured by the agency administrator who creates the intake form for the issue subtype. For more information about the issue intake form, see Using the Intake Form Designer for Code Enforcement.

7. On the Code Violations page, click Add. Select one or more code violations from a list of current or other violations and click Done. Click Next.

8. Review the information you entered on the Review page and click the Submit button.

You will see the case transaction is now listed in the Cases page. This unassigned case transaction will now be listed in the Unassigned Cases tab in the Code Technician Worklist. A code technician should claim the case from the worklist and proceed for further processing.

See the next session for the case related pages and their descriptions.