Navigating to Case Details

You find detail pages in a collection that consolidates all aspects of a code enforcement case, including property information, inspections, case information, responsible parties, citations, fees and payments, case history, and more.

The case detail pages include the functionality you need to manage a case throughout its lifecycle.

To access the case detail pages:

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.

Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
The Cases page lists only the cases that are assigned to the logged in technician.
The Cases page lists all the cases assigned to the logging in technician, including the auto-assigned ones.
Turn on the Show All Cases switch to view all the cases in the system.
Locate the case you are working with and click the View More Details button on the case row.
Navigate to case information using the links in the left panel.

The information for a case comprises these pages:

Page Name	Description
Overview	View the information highlights regarding the selected case with links to more detail. See Viewing the Case Detail Overview.
Timeline	View all the Code Enforcement events associated with a particular case in a chronological order. See Working with Case Timeline.
Property Information	View parcel data from the case and a map of the parcel location. See Working with Case Property Information.
Workflow	View the workflow status of each task as defined by the agency using Oracle Integration Cloud (OIC). See Using Workflow.
Inspections	View a list of inspections scheduled for the case. You can also schedule inspections from this page. See Working with Code Enforcement Inspections.
Notices	View a list of notices sent for the selected case. You can also generate notices from this page. See Working with Notices.
Code Violations	View a list of code violations related to the case. You can also add additional code violations from this page. See Working with Code Violations.
Comments	Review or add comments pertaining to this case. See Working with Comments.
Attachments	View a list of files and upload or download documents on this page. See Working with Attachments.
Appeals and Hearings	View a list of appeals and hearings that are raised for the case. See Working with Appeals and Hearings.
Responsible Parties	View the details of the party responsible for the violations leading to the case. You can also add a responsible party from this page. See Adding Responsible Parties.
Citations	View a list of citations issued for the case. You can also issue citations from this page. See Working with Citations.
Fee and Payments	Review citation fees assessed and payments due.
Case History	View a list of updates that were made to the case such as changing the case status or the compliance date, along with the reason for the update.