Working with Case Property Information

Property information shows the location details of the property that is associated with the case. The information includes the parcel ID, address of the property, the name of the property owner and the district details. You can change the property using a search, or update the existing property details using the edit option.

Viewing Parcel Information

You view the parcel associated with this case on the Property Information page. You can also view the parcel location on a map.

1. Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.

   Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.

2. On the Cases page, click the row for the case you are working with.

3. Select the Property Information tab in the left panel to open the detail view of the property.

   Page Element	Description
   Reported Address	View the address from which the incident was reported. This address cannot be modified.
   Case Address	View the address of the property associated with the case. If the case address exists in the system, click the link to access the parcel details page to view more information. This address can be updated by the agency staff. Note: A condition icon is displayed near the Case Address if the address associated with the case has a condition applied to it. Click the icon to see a list of all applicable conditions, including the condition name, severity, description, and when the condition was applied.
   Parcel ID	View the parcel ID of the property associated with the case. If the parcel ID exists in the system, click the link to access the parcel details page to view more information. Note: A condition icon is displayed near the Parcel ID if the parcel associated with the case has a condition applied to it. Click the icon to see a list of all applicable conditions, including the condition name, severity, description, and when the condition was applied.
   	Click the Edit icon next to Case Address and Parcel ID, to view a snapshot of the corresponding data. Agency users with the required access rights can also edit this information.
   Owner	View the name of the owner of the property associated with the case.
   District Type	Identifies the code enforcement district type for the case. For example, cases might be associated with a fire prevention district type. The district type is inherited from the issue subtype. If the field is blank because the issue subtype doesn’t have a district type, you can manually select one.
   District	Confirm or update the specific district where the case is located. This district is based on the district type and the issue location: With GIS integration, the system finds the district using the GIS map layer that is associated with the district type. If the agency doesn’t use GIS integration, the system looks for the code enforcement district that is associated with the parcel. If the system is unable to determine the district, you can manually enter one. The district determines the default code officers for the case. Code officers are assigned to specific districts using the Code Enforcement Districts attribute of the Code Enforcement Officer job function.

Changing Property

You can change the property associated with the case on the Property Information page.

1. Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.

2. On the Cases page, click the row for the case you are working with.

3. In case details, select the Property Information tab in the left panel to open the detail view of the property.

4. On the Property Information page, click the Select from Parcel button.

5. On the Search Property page, search a new parcel and click Select.

   You can also search for properties using the filters for address, parcel number or name of the owner.

Updating Property Address

You can update the parcel address associated with the case on the Property Information page.

1. Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.

2. On the Cases page, click the row for the case you are working with.

3. In the case details, select the Property Information tab in the left panel to open the detail view of the property.

4. On the Property Information page, click the Edit button.

5. On the Update Property Information page, you can enter new values for the address, city, and state. Click Done.

Viewing Cases Associated with a Parcel

Agency staff can view summary of cases that are associated with a parcel on the Transactions page, Cases tab.

For more information, see Viewing Transactions Associated with a Parcel.