Working with Case Timeline

With case timeline, you can view all the Code Enforcement activities associated with a particular case in a chronological order. You can drill down for additional information for each event or filter the timeline to show by event types.

The Case Timeline shows a list of code enforcement case events in a chronological order with the newest on top. The event types include:

• Incident reported

• Inspection

• Case created

• Case updated

• Appeal

• Hearing

• Fee paid

• Notice

Viewing a Case Timeline

The Timeline page shows the list of all the time-based events for the case. You can view the case timeline and perform actions on the Timeline page.

1. Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.

   Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.

2. On the Cases page, click View More Details for the case row you want to access.

3. Click Timeline in the left panel to open the list of case events.

Page Element	Description
Filter button	Filter the cases based on event types, such as, All, Appeal, Case created, Hearing, Case updated, Inspection, Notice, Fee paid and Incident reported.
Print button	Print a copy of the current timeline.
Download button	Download the case events to an Excel spreadsheet.
Show List View button	Display the case events in a list view. The details displayed include the date and time, the event type, case status, name of the agent who created or updated the event, and the reason or description of the event. Click the chevron at the end of each row to go to the Case Overview page.
Show Timeline View button	Display the case events in a horizontal timeline view. The date range is set to start from 30 days before the initial event and to end 30 days after the last event.