Setting Up Process Activities

This topic describes how to configure activities to reflect the human and system actions in the workflow process.

You can add as many activities as you need to meet your business requirements.

Note: Do not remove the global activity at the bottom of the workspace below the stages. It is required to instantiate the process instance. You can create additional global activities if required. Global activities do not display in the run-time user interface.

This example illustrates activities within stages above the global activity at the bottom of the workspace. Details are in the surrounding text.

You can configure the General settings, Conditions settings, and Roles settings similar to stages. For more information on activity settings, see Define Activity Properties, and for more information on stages see Setting Up Stages.

Note: If the first activity in a stage is a Service activity, you need to include a Process activity that calls a structured process defined with a 5 second interval (5s). In the examples, this activity is named Timer 5s. This creates a 5-second delay to ensure all initialization and activation processing has completed prior to starting the stage.

The activities defined for a stage appear on the Workflow tab when viewing case or incident details. For more information, see Using Workflow.