Accessing Public User Account Information

Registered public users have self-service access to manage their accounts. Agency staff with appropriate permissions such as system administrators can also update account information for public users.

Security Details for Managing Public User Accounts

This section describes important security roles, requirements, or considerations specific to managing public user accounts.

Agency staff with appropriate permissions such as system administrators can view and manage account-related information on the Manage Accounts page, and registered public users can manage their own information.

Primary Role	Access Description	Associated Job Roles and Abstract Roles
PSC Registered Public users	Manage their own user accounts.	PSC Registered Public User
PSC Public User Account Management	Manage permitting and licensing public user accounts.	PSC System Administrator PSC Economic Development Officer PSC Chief Building Officer PSC Cashier PSC Building Inspector

For more information on creating roles for Oracle Permitting and Licensing, see Creating Custom Roles for Oracle Permitting and Licensing.

For more information on all the predefined security data such as abstract roles, job roles, privileges and so on, see the Security Reference for Oracle Permitting and Licensing.

Account Management Navigation for Agency Staff

Agency staff accesses the Manage Account page using these steps:

1. Select Public User > Public User Access.

   The Public User Access page displays summary information about public user accounts. The list includes information such as the person’s name, email address, and whether the account is active.

   A condition link (such as Lock, Hold, or Notice) indicates that the account is subject to one or more conditions. Conditions on an account may prevent certain actions or issue warnings when the actions are attempted. To see the condition summary, click the condition link. For example, click the Lock link to view details about the applied condition or conditions. For more information, see Managing Account Conditions.

2. Search for the desired user account.

3. Click the row for the desired user account to open the Manage User Account page.

   For more information, see Managing Public User Accounts.

4. Click the Add (+) button to open the Register page for creating a new account.

   For more information, see The Public User Registration Process.

Account Management Navigation for Registered Public Users

To access self-service account management functionality, a public user who has signed in follows these steps:

1. Sign in to access the landing page for registered public users.

2. Click the account menu that appears as an avatar with the user's initials in the page header.

   A drop-down menu appears.

3. Select Manage Account.

For more information, see Managing Public User Accounts.