Processing Returned Checks
Use the Cash Drawer Payment History page to reverse a payment associated with a returned check.
Reversing or Voiding Payments
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Select
page in the navigator. -
Search for the check number and select it to view the Cash Drawer Payment Detail page.
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Click the Reverse Payment button.
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In the Reverse Payment modal window, select a Reversal Reason and specify if a returned check fee should be charged.
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Click Submit.
If agency payment options are configured to re-instate fees, then agency staff will see the Reverse Payment button on the Cash Drawer Payment History page. If agency payment options are configured to not re-instate fees, then agency staff will see a Void Payment button on the Cash Drawer Payment History page.
The following activities happen when agency staff reverses a payment for a check return:
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The original fee paid rows are reversed and new fee rows are created with a due status.
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A fee record is created for the returned check fee amount.
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A recovery fee record is created if the overpayment associated with the payment has been refunded. This is to recover the funds.
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A refund for an overpayment amount is voided if it is initiated, but not yet processed when the associated payment is reversed.
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The original payment record is reversed.
The following activity happens when agency staff void a payment for a check return:
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The original payment record is marked as void.
For more information, see Setting Up Agency Payment Options.